The New Manager

Management Training Course
The New Manager - 2 Day Course
Suitable For:
All Newly Appointed or Aspiring Managers, Team Leaders and Supervisors
Overview: It's exciting... but sometimes tough being a new manager. The technical knowledge that got you promoted in the first place quickly becomes less important than getting the best from the people you are now responsible for. Unless you're lucky, no one usually guides you on how to manage people effectively - it is often left to chance. This highly-participative2 daycourse puts the record straight and provides a wide range of practical and instantly usable tips, ideas and techniques to significantly help any new manager to 'hit the ground running' and get results through people. Outline:

• Managing Time - Yourself and Others
• Delegating For Results
  • Deciding what to delegate
  • Monitoring progress
• Coaching, Praising and Criticising Constructively
  • Push and pull techniques
  • Giving constructive feedback
  • Giving praise and recognition
• Appraising the Performance of Your Staff
  • Objective appraisal
  • Running appraisal meetings
• Problem-Solving
  • Problem-solving strategies
• Managing Poor Performance
  • Taking the first step
  • Performance-management strategy
• Managing Poor Attendance
  • Taking the first step
  • Attendance-management strategy

Outcomes: As a result of completing this course, delegates will;

• Consider how to use time effectively in order to get things done
• Recognise how to tackle poor attendance and poor performance
• Appreciate how to solve problems as they arise
• Understand how to appraise performance and coach staff towards success
• Recognise the importance of taking a pro-active approach to achieving objectives
• Develop a personal action plan to enhance personal effectiveness at work