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NVQ Customer Management Distance and online learning
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
...This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies... Learn about: Customer Relationship Management, Customer Retention, Customer relationship...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in. Upon successful completion of the course, you will not only be eligible to receive... Learn about: Customer Expectations, Communication Training, Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...This course will provide invaluable insights into one of the most significant aspects of operating a business – handling difficult customers and dealing with customers both in person and on the phone. Understanding what affects customer retention, knowing the client, optimizing customer service...
- NVQ
- Online
- Different dates available
- 12 Months
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention, Customer Retention Strategy, Customer Care...
- NVQ
- Distance Learning
...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Service, Customer Service Skills, Customer relationship...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Delivery of study materials
- Online campus
- Support service
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
... service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service... Learn about: MS Excel, Customer Service...
- NVQ
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
- Support service
- Online campus
- Virtual classes
- Delivery of study materials
...The Home Study Courses Include the Following 7 Units:- Unit One - What is Customer Service Excellence? The following topics are covered: Why... Learn about: Customer Service, Market Research, Quality Systems...
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