NVQ Customer Management Distance and online learning

...Impression and image Give customers a positive impression of yourself and your organisation Promote additional services or products to customers Process...

...Win the hearts of your customers and build long-term, stable bond with them Customer Relationship Management is suitable for anyone who want to gain extensive knowledge... Learn about: Customer relationship, Customer Retention, Customer Relationship Management...

...understanding of customer service • Demonstrate understanding of the rules that impact on customer service. Example of optional units • Give customers... Learn about: Customer Service...

...service delivery Understand how to organise customer service delivery Unit 2: Understand how to resolve customers’ problems and complaints... Learn about: Customer Service Skills, Customer satisfaction, Customer Service...

...The following topics are covered: Financial Necessity, Legal Necessity, Marketing Necessity, Survival Necessity and Stakeholder Necessity. Unit Three – What do Customers Want?... Learn about: Quality Assurance, Market Research, Quality Systems...

...demonstrate excellent customer service Keep loyal customers and increase customer satisfaction and profitability Allow customers to get benefit from high-grade service...

...of yourself and your organisation • go the extra mile in customer service • build a customer service knowledge set • do your job in a customer-friendly... Learn about: Customer Service...

...many tasks you still have to complete on your course Detailed help centre with step-by-step instructions on getting the most from your course and how... Learn about: Customer Service, Customer Retention Strategy, Customer Service Skills...

...Service Skills First Lesson Second Lesson Third Lesson Fourth Lesson Fifth Lesson Microsoft Word Module One – Getting Started Module Two – Opening Module... Learn about: Customer Service, MS Excel...

...Customer Expectations Providing Excellent Customer Service Focusing on the Customer Focusing on the Customer Customer Service and the Telephone Customer... Learn about: Customer Service, MS Excel, Customer Expectations...

...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Call Centre, Customer Service...

...Customers Module Ten – Understanding When to Escalate Module Eleven – Ten Things You Can Do to WOW Customers Every Tim Module Twelve – Wrapping Up Customer... Learn about: Customer Service...

...Eleven – Correcting Poor Telephone Etiquette Module Twelve – Wrapping Up Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette Final Exam... Learn about: Customer Service...