NVQ Customer Management

...Service This qualification will allow staff in customer focused workplaces to obtain a relevant qualification. Mandatory Units Prepare yourself to deliver...

...of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who... Learn about: Customer satisfaction, Nationally recognised, Customer Relationship Management...

...job and NVQ assessment recognises an individual’s performance at work within a nationally recognised qualification. NVQs are available at three levels... Learn about: Customer Service...

...who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification... Learn about: Customer Service, Relationship Marketing, Customer Retention...

...and who may be in charge of their own department or team. NVQ and SVQ Level 3 in Customer Service This qualification will allow staff in customer focused...

...employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Key Account Management, Customer Retention, Relationship Marketing...

...These follow different themes that add value to the way your staff work and to the relationship your business enjoys with your customers. Mandatory units Unit...

...who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ... Learn about: Customer Retention, Customer Service, Key Account Management...

...Service This qualification will allow staff in customer focused workplaces to obtain a relevant qualification. Mandatory Units Prepare yourself to deliver...

...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Customer Retention, Relationship Marketing, Customer Service...

...field of customer services. This comprehensive course will put you ahead of the competitions by demonstrating practical ways to create and develop effective... Learn about: Customer Relationship Management, Customer relationship, Customer Retention...

...in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning... Learn about: Customer Retention, Key Account Management, Customer Service...

...which involve customer contact. You must be working in a customer service role. Course Content Qualification structure To achieve a full Level 2 QCF Certificate... Learn about: Customer Service...

...employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Customer Relationship Management, Key Account Management, Relationship Marketing...

...Live up to the customer service promise - Make customer service personal -Go the extra mile in customer service - Deal with customers in writing using...

...to influence what happens at work are limited -who work within the rules and regulations of their organisation -who work with others to overcome problems...

...which involve customer contact. There are no formal requirements but you must be working in a customer facing role. Course Content Qualification structure... Learn about: Customer Service...

...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Relationship Marketing, Customer Relationship Management, Customer Service...

...Organise the promotion of services or products to customers Delivery - Deliver customer service on your premises - Recognise diversity when delivering customer service...

...It is suitable for candidates: -who are able to suggest and help implement changes to improve customer service -who are experienced problem solvers...