NVQ 3 Customer Service

NVQ Level 3 in Customer Service

Learner Profile

Good customer service is the lifeblood of any organisation no matter how large or small it is or whether it is public or private sector. The NVQ in Customer Service is available at levels 2 and 3 with level 3 being suitable for staff in a supervisory role.

• This nationally recognised qualification will recognise, reward and improve your existing customer service skills.

• You can select optional units to match your NVQ to your job role and requirements.

• Increased customer service skills leads to greater job satisfaction, personal recognition and career progression opportunities.

• Additional opportunities through Train to Gain funding for individual units.

Employer Benefits

• More satisfied customers equals more business

• Strong customer service skills gives your organisation the competitive edge.

• Employees working effectively as a customer service team are better equipped to reach the organisations aims and objectives.

• Staff with increased job satisfaction are more motivated and retention is higher thereby reducing recruitment costs

Award

City and Guilds National Vocational Qualification level 3 in Customer Service.