NVQ Customer Service

NVQ Customer Service
Qualification: LEVEL 1, 2 and 3

Programme Area: Administration & Office IT

Description:
This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service. The qualification is skills based and includes units in how to maintain reliable customer service, communication with customers, development of positive working relationships with customers, solution of problems on behalf of customers and the initiation and evaluation of change to improve service to customers

Progression:
Study at the next level or employment

Entry Requirements:
Currently employed in a situation where customer contact is a major part of the job

Campus : - City of Newport Campus

Mode of attendance:
2 hours per week day and evening Drop in workshop at Abergavenny/ Crosskeys Flexible start dates