NVQ Level 2 in Customer Service
NVQ
Online
Description
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Type
NVQ
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Methodology
Online
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Class hours
7h
The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers.
Reviews
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Very great course overall.
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Course rating
Recommended
Centre rating
lorenzo Carminati
Course programme
NVQ Level 2 in Customer Service
The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers. Each module is based upon the National Occupational Standards in Customer Services at Levels 1, 2, 3, and 4 as defined by the Institute of Customer Services (ICS) in collaboration with employers.
This course examines a number of areas:
· Customers within the company
· Customers purchasing from outside the company
· Changing internal systems to benefit the customer service
· Changing the culture of the organisation to improve customer service
· Identifying opportunities to effect change in customer service
· Candidates will achieve a competence against ICS standards
Course overview
This online course uses text, audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills.
Learners can complete the course in their own time and at their own pace, but it should take a Learner approximately 7 hours to complete the entire online section in a single sitting. The extra activities should take another 8 hours of study time
There are seven modules - all carried out on-line - to study before completing a questionnaire designed to demonstrate your knowledge.
NVQ Level 2 in Customer Service