NVQ Level 4 in Management

This qualification is designed for senior and experienced managers who are responsible for implementing operational plans and developing innovative processes within a team. The course aims to promote advanced management techniques in any sector.
This course includes a free one-year studying membership with the ILM.

mandatory units
unit B1 Develop and implement operational plans for your area of responsibility
unit C2 Encourage innovation in your area of responsibility
unit D2 Develop productive working relationships with colleagues and stakeholders
unit E6 Ensure health and safety requirements are met in your area of responsibility
unit F3 Manage business processes

optional units (choose 3)
unit A2 Manage your own resources and professional development
unit A3 Develop your personal networks
unit B6 Provide leadership in your area of responsibility
unit B8 Ensure compliance with legal, regulatory, ethical and social requirements
unit B11 Promote equality of opportunity and diversity in your area of responsibility
unit C4 Lead change
unit C5 Plan change
unit C6 Implement change
unit D3 Recruit, select and keep colleagues
unit D6 Allocate and monitor the progress and quality of work in your area of responsibility
unit D7 Provide learning opportunities for colleagues
unit D8 Help team members address problems affecting their performance
unit D9 Build and manage teams
unit D10 Reduce and manage conflict in your team
unit D11 Lead meetings
unit D13 Support individuals to develop and maintain their performance
unit D14 Initiate and follow disciplinary procedure
unit D15 Initiate and follow grievance procedure
unit D16 Manage redundancies in your area of responsibility
unit D17 Build and sustain collaborative relationships with other organisations
unit E2 Manage finance for your area of responsibility
unit E5 Ensure your own actions reduce risks to Health and Safety *

unit E8 Manage physical resources
unit E9 Manage the environmental impact of your work
unit E10 Take effective decisions
unit E11 Communicate information and knowledge
unit E12 Manage knowledge in your area of responsibility
unit E14 Support team and virtual working
unit E15 Procure supplies
unit E16 Select suppliers through a tendering process
unit F1 Manage a project
unit F2 Manage a programme of complementary projects
unit F4 Develop and review framework for marketing
unit F8 Work with others to improve customer service **
unit F9 Build your organisations understanding of its market and customers
unit F11 Manage the achievement of customer satisfaction
unit F13 Manage quality systems
unit F14 Prepare for and participate in quality audits
unit F15 Carry out quality audits
unit F16 Manage the development and marketing of products/services in your area of responsibility
unit F17 Manage the delivery of customer service in your area of responsibility
unit F18 Prepare sales proposals and deliver sales presentations
unit F19 Sell products / services to customers