OCR NVQ 4 Contact Centre Professional

Course Team Leader: Lee, Ceri

Course Level: Level 4

Course Type: Part Time

Curriculum Area Description: Business

How to Apply: Interview
Entry Requirements: There are no formal entry requirements but you must b be working in a call centre environment and you will complete a skills scan prior to starting the course.

Study Hours: 0
Nº of Weeks:0

Additional Enrolment Info: You need to be working in a call centre environment

Additional Timetabling: Delivered entirely in the workplace

Work Placement: No
Work Placement Attendence: Optional

Course Progression: To level 5 Contact centre Professional if your job role allows this

Careers Progression: To a higher level managerial role within your organisation

Course Description:
You should be working in a company whose main business is a Contact Centre or in the Contact Centre department of a company in other business areas. You will be working in occupations that require interaction with customers via electronic methods.

Description Breakdown:
You can start this course at any time during the year. The course will take between 6-9 months to complete.

The aim of this qualifications is to recognise the application of a range of skills and knowledge in the workplace, meeting employer workforce demands. The course is flexibility to
enable your individuals†skills to be adapted for a specific job and employer requirement.

To achieve these qualifications, you must achieve a
minimum total of 280 Unit Values (UVs). These are:
These must also include the 2 Mandatory units
Develop personal and organisational
effectiveness worth 40 UV
Health and Safety in ICT and Contact Centres 40 UV

Plus a range of 26 units to suite your individual requirements

Assessment Description: Continuous

Nº Places Available: 9999

Trips Residentials: Not applicable

Qualification: OCR

Tuition Fees: 1323
Material Fees: 42
Exams Fees: 0
Exam Registration: 120
Residential Fees: 0
Total Fees: 1485

Additional Costs Total: 0