OCR NVQ Level 1 Contact Centre Operations

Course Team Leader: Lee, Ceri

Course Level: Level 1

Course Type: Part Time

Curriculum Area Description: Business

How to Apply: Interview
Entry Requirements: There are no formal entry requirements but you must b be working in a call centre environment and you will complet a skills scan prior to starting the course.

Study Hours: 0
Nº of Weeks:0

Additional Enrolment Info: You must be working in a call centre environment

Additional Timetabling: Delivered entirely in the workplace

Work Placement: No
Work Placement Attendence: Optional

Course Progression: To level 2 Contact Centre Operations if your job role allows

Careers Progression: To a job role with more autonomy within your organisation

Course Description:
You should be working in a company whose main business is a Contact Centre or in the Contact Centre department of a company in other business areas. You will be working in occupations that require interaction with customers via electronic methods.

Description Breakdown:
You can start this course at any time during the year. The course will take between 6-9 months to complete.

The aim of this qualifications is to recognise the application of a range of skills and knowledge in the workplace, meeting employer workforce demands. The course is flexibility to
enable your individuals†skills to be adapted for a specific job and employer requirement.

To achieve these qualifications, you must achieve a
minimum total of 40 Unit Values (UVs). These are:
These must also include the 2 Mandatory units
Develop personal and organisational
effectiveness worth 10 UV
Health and Safety in ICT and Contact Centres worth 5 UV
Plus a range of 16 units to suite your individual requirements

Assessment Description: Continuous

Nº Places Available: 9999

Trips Residentials: Not applicable

Qualification: OCR

Tuition Fees: 300
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 300

Additional Costs Total: 0