Operational Performance Management

• Connect your strategy to performance improvement and create a performance culture
• Understand the dynamics of processes, process performance and process improvement
• Use statistical process control and lean tools
• Deliver operational excellence and strategic alignment
• Understand the management and leadership roles for successful performance
• Achieve operational excellence and provide value for your key stakeholders
• Set appropriate targets to motivate the workforce
• Enhance the efficiency of processes while improving the quality of products and services
• Launch the strategic measures into action
• Connect strategy with performance improvement initiatives
• Accelerate the use and adoption of strategic and operations performance measurement systems
• Set feed-forward and feedback performance reviews to nourish people and processes.

• Use of Information
• Improving Internal Processes and Partnerships
• Data Automation
• Continuous Improvement
• Tools and Techniques
• Implementation
• Organisational Learning and Culture.

Prepare half a page about “the current status” of your organisation’s performance improvement processes, capabilities and maturity. This has to be completed before the start of the course.