Part Time Front Office L2 FAFO12AA

Front Office L2 - FAFO12AA

Is the course for me?
Do you work on reception as part of your job role ? if so this course is deigned to develop your knowledge and build on your current experience within your job role. This course is designed to show competence within front office operations to make sure that you are working towards the National standards requirements

What will I learn?
A Total of 8 units involving 4 mandatory and 4 optional Mandatory : Deal with communications as part of a reception team, maintain a safe hygienic and secure working environment, contribute to effective teamwork, give customers a positive impression of yourself and your organisation Optional units: deal with the arrival of customers, deal with bookings, prepare customer accounts, maintain and deal with payments, prepare and print documents, handle mail and book external services, resolve customer service problems, enter retrieve and print data.

How will I be assessed?
You'll will be assessed through Observations Evidence from work, Knowledge and understanding A portfolio of eveidence will be created to demonstrate your skills

What can I do after the course?
Depending on your job role you can progress onto and business administration NVQL3, NVQL3 in customer service or a NVQL3 in Hospitality management front office.