Part-Time NVQ IN CUSTOMER SERVICE (LEVEL 2)

Developing the essential skills and knowledge required to work within the customer service industry, this course is ideal for those students who deliver or support customer service in their organisation. You will benefit from the most up-to-date thinking on customer service, giving you formal recognition of your ability in the working environment and help develop new skills. Training will take place in the workplace at a suitable time arranged with your assessor.

Entry Requirements

Students must be employed or in a 1 year work placement within the industry.

Location
Workplace

Course Duration
NVQ: 9 months flexible delivery with some college attendance. Apprenticeship: 1 year flexible delivery with some college attendance.

Course Content

• Prepare yourself to deliver good customer service
  
• Provide customer service within the rules

Plus, a total of 5 units, at least 1 from each of the following themes:

• Impression and image
• Delivery
• Problem handling
• Development and improvements

Assessment Method
NVQ: portfolio of evidence and practical assessment. Apprenticeship: portfolio of evidence, practical assessment and on-line tests.

Progression Routes
Successful students can enrol onto the Certificate in Customer Service. They may also progress their career with their employer.