Coleg Morgannwg

Part-Time NVQ Level 1 Customer Services

Coleg Morgannwg
In Rhondda Cynon Taff.

Price on request
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Important information

Typology NVQ
Location Rhondda cynon taff. (Wales)
Duration 35 Weeks
  • NVQ
  • Rhondda cynon taff. (Wales)
  • Duration:
    35 Weeks
Description

The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role.

Important information

Government funding available

Facilities (1)
Where and when

Location

Starts

Rhondda Cynon Taff. (Rhondda Cynon Taff)
See map
Cannon Street, CF44 7AP

Starts

On request

To take into account

· Requirements

There are no formal entry requirements for this course, although an appropriate work experience is needed

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Course programme

NVQ Level 1 Customer ServicesCourse Outline
The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role.

Entry requirements
There are no formal entry requirements for this course, although an appropriate work experience is needed

What will I study?
The units you will study are: Mandatory Units Prepare yourself to deliver good customer service; Communicate effectively with customers; Do your job in a customer friendly way; Provide customer service within the rules and Recognise & deal with customer queries, requests and problems. Optional Units (A choice of one of the following) Maintain a positive & friendly attitude or Adapt your behaviour to make a good customer service impression.

How will I be assessed?
You will be assessed by your tutor on your work on an ongoing basis. There will be no examinations, just continual support and guidance. You will need to produce a portfolio of your work which will be externally assessed and when satisfactory will be accredited with an OCN qualification.

Career Opportunities & Progression
On successful completion of this course you could progress to NVQ Level 2 Customer services.

Length
35 weeks

Attendance
Part-Time

Campus
Learning is located in community based venues across Rhondda Cynon Taff.

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