Part Time NVQ Level 2 Contact Centre Operations
NVQ
In Chelmsford
Description
-
Type
NVQ
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Location
Chelmsford
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Duration
9 Months
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
None.
Reviews
Course programme
NVQ Level 2 Contact Centre Operations
Course Length:
Approximately 6-9 months
Course Days:
N/A
Start Date:
Throughout the year
Course Content:
Learners will study a range of contact centre skills which will enable them to carry out their role more effectively. Areas covered include developing personal and organisational effectiveness, contact centre systems and operations. All training will take place within the workplace.
How will I be Assessed? :
Takes place in a variety of ways: observation within the workplace, collection of written testimonies, oral questioning.
Entry Requirements:
None.
Costs:
Subject to Train to Gain eligibilit
Part Time NVQ Level 2 Contact Centre Operations