Developing Personal Effectiveness

This course is designed to increase your personal confidence and effectiveness as a Manager/Team Leader. You will develop key management skills in a workshop style training day where Managers are encouraged to open up and strengthen their communication channels with each other and between departments.

The course will also increase your confidence in being able to deal with difficult situations effectively, take more personal responsibility as a Manager and equip you with the skills to develop your teams.

This is a well-rounded Management Workshop that will bring Managers together to improve their skills to enable them to proactively manage and can lead to an increase in productivity, personal responsibility, better time management and ultimately business growth and profitability.

Delegates will learn and gain the following management skills:

· Communication internally and externally

· Individual attitudes and behaviours

· Working together as a team - management, teams and inter-departmental

· Handling conflict and difficult staff or customer situations

· Increase self-confidence to manage your teams more effectively

· Continuous development and motivation

· Effective time management - really get things done!

· Delegation and understanding assertiveness

· Making decisions and solving problems

· Performance Management