Part time OCR Certificate for IT Practitioners (Desktop Support) Level 2

OCR Certificate for IT Practitioners (Desktop Support) Level 2
Start/End Date

Day

Course Code

Start Time

End Time

Location

Fee

Benefit A

Benefit B


14/09/09 -

04/06/10

Various

Y268/01

Various

Various

HUB

£1,013.00

£90.00

£279.00

Course description
The course covers all aspects of the Windows XP operating system and leads towards the Microsoft Certified Desktop Support Technician certificate.

Course Structure
Troubleshooting Techniques Windows Installation Troubleshooting the Desktop

Internet Explorer Networks File Sharing & Permissions

User Account Management Printers Windows Security

Configuring Office 2003 Working with Outlook

Course Entry requirements
All learners will need to complete an application and interview prior to enrolling.

There are no formal entry requirements for this course but an understanding of computer technology is desirable.

Course Progression
You may progress to higher level qualifications such as Diploma for IT Practitioners level 3.

Course Career Prospects
This is an industry leading certificate that will prepare you for work as a front line PC support specialist.

Useful career websites:

If you are unsure about your career progression please contact the Careers Team