Grantham College

      Part Time OCR NVQ2 Customer Services (PWG9029R)

      Grantham College
      In Grantham

      Price on request
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      Important information

      Typology NVQ
      Location Grantham
      • NVQ
      • Grantham
      Description

      You will have to complete five units for this qualification. There are four mandatory units and one option unit from a choice of three units. You should choose the one option unit that best suits your work situation and your job role. Units include: Prepare yourself to deliver good customer service. Recognise & deal with customer queries, requests & problems. Give customers a.

      Facilities (1)
      Where and when
      Starts Location
      On request
      Grantham
      NG31 9AP, Lincolnshire, England
      See map
      Starts On request
      Location
      Grantham
      NG31 9AP, Lincolnshire, England
      See map

      To take into account

      · Requirements

      You do not need existing qualifications to study this course - an NVQ is a qualification that assesses someone's competence in a work situation.

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      What you'll learn on the course

      IT
      Customer Service
      Part Time

      Course programme


      Course Code: PWG9029R

      Title: OCR NVQ2 Customer Services

      Duration:

      Registration Fee: £

      Tuition Fee: £0

      Start Date: 01-Aug-09

      Entry Requirements
      You do not need existing qualifications to study this course - an NVQ is a qualification that assesses someone's competence in a work situation.

      Suitable For

      This course is suitable for anyone working and dealing with customers as part of their role - you do not have to be carrying out a particular customer service role. However, your real work situation must give you the chance to bring about permanent improvements in service delivery - these improvements you introduce must benefit customers and your organisation.

      Course Content

      You will have to complete five units for this qualification. There are four mandatory units and one option unit from a choice of three units. You should choose the one option unit that best suits your work situation and your job role.

      Units include:
      • Prepare yourself to deliver good customer service
      • Recognise & deal with customer queries, requests & problems
      • Give customers a positive impression of yourself & your organisation
      • Promote additional services or products to customers
      • Process customer service information
      • Live up to customer service promise.

      Method of Assessment

      You will be required to complete a work based evidenced portfolio.

      Progression

      On successful completion you could progress onto the NVQ Level 3 in Customer Service offered by Grantham College.

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