People Management Skills for Secretaries & PAs
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I got pretty gel up while doing my 2 days live sound engineering course in the Brecon Music Scene, running PAs during the summer of last year Brecon Fringe Festival.
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Short course
In London, Birmingham, Bristol and 3 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
October
other dates
This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.
Facilities
Location
Start date
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About this course
How to develop strong working relationships, including the boss!
How to improve the quality of listening and communication skills
How to increase delegation when they don't have a team to delegate to!
How to improve influencing skills
The assertive way to being firm and fair
Opportunity to work of real issues
Reviews
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I got pretty gel up while doing my 2 days live sound engineering course in the Brecon Music Scene, running PAs during the summer of last year Brecon Fringe Festival.
← | →
Course rating
Recommended
Centre rating
David Hockham
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Management
- People Management
- Management skills
- Managing
- Building Relationships
- Management Process
- Management Tools
- Management Style
- Syndicate work
- Relationship map
Course programme
09:30 - 10:00 Coffee, Course Objectives & Personal Objectives
10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)
10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)
10:45 - 11:00 Coffee break
11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)
11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)
12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)
12:30 - 13:30 Lunch
13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)
14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)
14:30 - 15:00 Optimising communications
(A look at how to really make a point!)
15:00 - 15:15 Tea!)
15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)
16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)
16:30 Summary & Action Plans Agreed
People Management Skills for Secretaries & PAs