People Management Skills for Supervisors and Team Leaders

Introduction
The ability to lead is vital to success. Modern business supervisors need to be democratic, creating consensus in their teams on objectives and required action. They also need to motivate their team members by encouraging ambition, the desire to achieve and a wish to give a personal contribution to the collective good of the business.
Leaders need such qualities as integrity, honesty, enthusiasm and the ability to express themselves clearly â€" all of which must be demonstrated consistently so that their people can witness these qualities and follow the example set.
Leading from the front is far better than pushing from behind. Modern supervisors must work with their team, using the team's collective strength to achieve objectives.

Course Content

• Defining your Role and Responsibilities
• People Management, Team Development and Delegation
• Motivating the Team
• Effective Communication
• Overcoming People Problems and Difficult Situations
• Improving Team Performance
• Personal Development â€" Action Planning

Suitability

Team leaders and supervisors who are new to their role or have had no previous training in the basics of people management.
This course outline can be adapted to meet the needs of an organisation, department or team. Details and prices are available on request.

Assessment

No formal assessment.

Duration

2 days (9.30 am â€" 4.30pm)
Course notes and / or manuals are provided

Progression

• ILM Introductory or Full Certificate in First Line Management