Performance Management

Performance Management

Duration: 2 Days

The appraisal process is just one part of effective performance management. Many managers dread conducting appraisal interviews and managing performance because they fail to see the business benefits of the process.

Course Designed For

Those who have responsibility for managing staff and/or who conduct performance appraisal interviews.

Objectives

How will you and your organisation benefit…

Upon completion of this course you should be able to:

• Link the benefits of the business to performance appraisals
• Agree and review performance objectives
• Conduct an appraisal interview
• Plan how to support your staff through the performance management process

Optional: Use of professional actors for role plays and practical activities

Course Outline

Benefits to the business of performance management

• The performance management cycle
• Case Study examples of business benefits

Conducting performance appraisals

• Planning, preparation and essential documentation
• Agree and review performance objectives
• Writing S.M.A.R.T. performance objectives
• Conducting the appraisal interview

Supporting Staff

• The role of the coach
• Identifying and planning for training needs
• How to manage poor performance

Learning Methods

• A variety of learning methods to facilitate skill development
• Role plays/mock interviews
• Feedback and observation groups

Further Development

• Managing Conflict
• Interviewing Skills
• Effective Communication
• Coaching Skills
• Problem Solving through Creative Thinking