Performance Management: Foundation

MODULE 1: Course Introduction

Topics covered:

•Knowledge Skills Checklist

MODULE 2: Leadership versus Management

Learning outcomes:

Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.

Topics covered:

•Adairs Top Leadership Qualities

•Action Centred Leadership

•Management Styles

MODULE 3: Learning

Learning outcomes:

Be able to define what "learning" entails and understand how to use differing learning methods appropriately.

Topics covered:

•A Definition Of Learning

•Some Learning Methods

MODULE 4: Motivation

Learning outcomes:

Recognise how Herzberg?s Theory of Motivation applies to leadership / management and what motivates people.

Topics covered:

•Herzbergs Theory of Motivation

•Motivation Checklist

•Motivation From the Front Line

MODULE 5: Performance Management

Learning outcomes:

Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.

Topics covered:

•Skill / Will Matrix

•Applying the Skill / Will Matrix

•Managing Poor Performance

•Overcoming Performance Blockages

MODULE 6: Coaching

Learning outcomes:

Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.

Topics covered:

•What is Coaching?

•What is NOT Coaching?

•Why Coach?

•Who Needs Coaching?

•Essential Coaching Skills / Qualities

•Differences Between Training and Coaching

•Coaching Styles Questionnaire

•Questioning Skills

•Open Questions Exercise

•The G.R.O.W. Approach

•G.R.O.W - Some Questions To Ask

•A Suggested Coaching Process

MODULE 7: Setting SMART Objectives

Learning outcomes:

Identify and set SMART goals for your staff that are positive, motivating and productive.

Topics covered:

•Setting Goals

•SMART Goals

•Measurability of Objectives

•Defining Standards Exercise

MODULE 8: Your Personal Action Plan