Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully and Effectively

• State of the Art Practices in Performance Reviews
o Why annual reviews are not adequate
o Staff involvement and ownership through self-appraisal and dialogue
• Traps to Avoid in the Performance Appraisal Process
• Developing Performance Measures
o Using behavioral terms
o Defining levels of performance
• Collecting Information About Performance
o Establishing a record-keeping system
o Making observations
o Encouraging staff to monitor themselves
• Communicating the Appraisal
o Setting the tone for a two-way discussion
o Evaluating and maximizing strengths
o Communicating about problem areas without creating defensiveness
o Setting mutual goals for maintaining and improving performance
o Using the review as an opportunity for career planning
o Handling resistance
o What to do if you reach a stalemate
• Following Up on the Review
o Monitoring performance
• Making informal appraisal an ongoing occurrence