Personal Assistant

The Personal Assistant Diploma consists of three different courses.
Business Communicating
Executive Office Skills
European Computer Driving Licence (ECDL)
Study Method:
The course is deigned for study by distance learning at work or at home. Students receive a course manual, assignments and a study guide. Plus full tutor support for the duration of the course by e-mail and post.


Course outline:

Module 1: The Essential of Communication
The Importance of Good Communication
Modes of Communication
The Key Elements of Communication
The Whole Message
What Does the Recipient Expect?

Module 2: Sending Informal Messages
Memoranda ('Memos')
Electronic Mail (E-Mail)
Text Messages (Texts)
Facsimiles (Faxes)

Module 3: Sending Formal Messages
Letters - The First Impression
Letters - Greetings and Sign Off
The Details
Letters - Writing Clearly
Letters - Writing Accurately
Formal E-Mails
Reports and Proposals
Reviewing Formal Letters and Reports

Module 4: Two-Way Communication
The Telephone
Using the Answer Phone
Using the Mobile Phone
Face-to-Face Meetings

Module 5: Presentations
Presenting Skills
First Impressions
Explaining Your Points Clearly
Humour
Inviting Discussion
Ending the Presentation

Module 6: Advertising
Press Releases
Newspaper Advertisements
Direct Main
Web Sites

Executive Office Skills

Objectives:
At the end of this course you will be able to:
Introduce the benefits of good customer care
Explore ways of handling complaints and difficult customers
Explore the techniques of recruitment and interviewing
Develop an understanding of body language
Develop listening skills
Practice good telephone
Demonstrate training methods and techniques

Student Profiles
The programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.


Study Method
The course is designed for study by distance learning at work or at home. Students receive course manuals, assignments and study guide plus tutor support by e-mail and mail.

Course Outline:

Module 1: Customer Services
Face to Face Contact
Dealing with Awkward Customers
Where are You?
Dealing with Complaints
Do's and Don'ts of complaint handling
Is the Customer always right?
Dangerous Contact
Person to Person Contact

Module 2: Personnel Administration
The Work Cycle
Recruiting
Short listing
Checklist on Interviewing
Contract of Employment
Personnel Files
Data Protection
Job Descriptions
Health and Safety
Staff Security

Module 3: Project Management
Defining a Project
Work Structures
Choosing Your Item
Resourcing the Information
Who Does What
Gantt Charts

Module 4: Communications
Body Language
Appearances Can De Deceptive
Emphasis On Words
Listening Skills
Using the Telephone
Getting the Message

Module 5: Training Administration
The Training Cycle
Who Benefits From Training
Planning Training
Training Methods
Training Environment
Equipment
Visual Aids
Evaluation

European Computer Driving Licence (ECDL)


Objectives:
At the end of this course you should be able to:
Understand Basic Computers
Understand Basics Of Windows
Understand Basics of Popular Microsoft Software
Use Word
Use Excel
Use PowerPoint
Use Access
Use Outlook
Basic File Management with XP
Browsing the Web

Student Profile:
The course is designed for any one who wants a basic knowledge of computers, and to gain a recognised qualification.

Study Method
This is a self-study course which comprises of the approved CD Interactive Learning which covers the entire ECDL syllabus which can be run from your PC. You can start and stop the course and complete it at your own pace. To supplement the CD course, you will also receive Certified ECDL Manuals, which comprise of 2 workbooks, covering the entire syllabus. When you have completed the course you can then sit the exams in one of the many assessment centres all around the UK.

Assessment
Each module of the course is tested separately and each test generally lasts 45 minutes. The seven tests can be attempted in any order. Exam fees are not included in the course fees.

Exams are completed at an Assessment Centre. Centres are located all over the UK..

Course Outline:

Module 1 - Basic Concepts of Information Technology
Input and Output Devices, Pc Components and Data Storage
Computer Software. Computers in Daily Life. Information Networks
IT and Society
Health, Safety and the Environment
Security, Copyright and Law

Module 2 - Using the Computer and Managing Files
Introduction to Windows
Working with Windows
Folder and File Management
Windows Control Panel. Using the Computers Desktop. Working with Compressed Files. Viruses.

Module 3 - Word Processing
Introduction to Word. Editing Documents
Formatting Text and Paragraphs. Bullets and Numbering
Spelling and Replacing
Finding and Replacing
Tables and Tabs
Page Settings
Templates and Wizards
Styles
Mail Merge
Pictures, Images and Charts
Using Help. Advanced Features

Module 4 - Spreadsheets
Introduction to Excel
Selecting Cells and Ranges. Formatting Cells and Their contents
Building Simple Formula. The Auto fill Tool
Modifying a worksheet and sorting data
Charts and Graphs. Importing Texts and Graphics
Printing and Page Setup . Using Help in Excel


Module 5 - Databases
Starting Access
Manipulating Tables and Creating Tables
Table Relationships
Queries
Forms and Reports
Printing and Page Setup

Module 6 - Presentations
Introduction to PowerPoint
Working with Slides. Laying out Slides. Slide Design and Animation
Master Slides
Creating Slide Graphics and Text
Arranging and Grouping Objects
Polishing our Slides
Printing and Publishing

Module 7 - Information and Communication
The Internet and />
Webpage Book Marks
Searching the Web. Downloading Files
Security
E-Mail
Attachments
Web Based E-Mail. Organising E-Mails Security and E-Mails.