Personnel Management 100 Hours Certificate Course

There are 10 lessons:

1. Human behaviour
   • Understand how perception, learning and prior experience influence human behaviour
2. Workplace communications
   • Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
3. Workplace conditions
   • Understand some factors that contribute to overall workplace conditions and can affect workplace culture
4. Controlling Operations
   • Explain basic supervising practices for controlling business or department operations
5. Recruitment and Induction
   • Identify essential processes in the recruitment and induction of employees
6. Staff training
   • Understand the key elements of planning and conducting effective staff training
7. Work teams
   • Describe how team processes can be used to improve performance and productivity
8. Positive Discipline
   • Identify methods to establish and maintain discipline through positive means, such as reinforcement
9. Grievances & Complaints
   • Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
10. Monitoring and reporting
    • Understand the importance of monitoring workplace processes and performance, and how to report your observations