Positive Customer Care

Positive Customer Care Benefits of attending:
· High quality training by experienced customer care professional
· Practical exercises to support the learning process
· Training can be geared to your individual organisation's situation
Outline of programme:
This workshop shows delegates how to look after their customers, so that their customers will look after them.

On this workshop, you will learn:

· How to make customers feel appreciated
· How to turn customer complaints into customer satisfaction
· Why you need to present a consistent image
· How to see yourselves (and your company) as others see you
· Why listening is a lost art, and how to re-discover it
· How to sound enthusiastic, all day long
· Three ways to calm down difficult customers
· What to do when the customer is wrong, but believes he is right
· Ways to recognise and handle internal and external customers
· When it's OK to say 'no'
· What you need to know to solve customers problems


Duration: This course normally operates as a 1 day course, depending on the depth required and issues which need to be covered. It is additionally available in a specialised format for service engineers. It can also be run as part of a series, together with First Impressions Count, Every Call Counts, and Assertiveness in Action.