PROFESSIONAL BUSINESS DEVELOPMENT - LEVEL 4 COURSE

The Course Includes the Following Units:

The following topics are covered: Communication skills; Verbal; Non- verbal; Written; Listening; Presenting data; Presentations; Report writing; Internal and external communications; Working as part of a team; Time and stress management; Self assessment and continuing professional development.

The following topics are covered: Coaching and mentoring; Delivering training; Managing people; Motivating people; Dealing with difficult people; Performance management.

The following topics are covered: Planning for success; Project management; Influencing skills; Negotiating skills; Strategic thinking; Conflict resolution/mediation; Problem solving.

The following topics are covered: Internal and external customers; Developing customer service in others; Service Excellence Skills.

The following topics are covered: Businesses and the Law; Employment status; A contract of employment; Legislation relating to employment of staff; Working hours and time rights; Family rights; Pay rights; Discrimination; Health and safety; Contracts and obligations; Creating a legally valid customer contract; Unfair Terms In Consumer Contracts Regulations 1999; Creating a valid business to business contract; Unfair Contract Terms Act 1977.

Assessment:

You will be assessed on coursework which is detailed in the course materials. Most coursework consists of short paragraph answers to set questions. Your work can be sent back to your course tutor by email or by post.