Quality Function Deployment
Course
In Hammersmith
Description
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Type
Course
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Level
Intermediate
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Location
Hammersmith
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Duration
1 Day
Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
Industrialists
Management consultants
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Quality
- Quality Training
- Customer
- Customer Service
- Organisation
- Organisational Culture
- Organisational development
- Management
- Management Economics
- Management Strategy
- Management Planning
- Planning
Course programme
- Understanding customer needs
- The QFD road: the main steps
- Deploying customer needs into product and process definition
- Difficulties associated with QFD
- Implementation of QFD
Upon completion of this course, you will be able to understand:
- The concept and methodology of quality function deployment (QFD).
- The construction of the House of Quality, and the planning, organisation and management of QFD projects.
- The benefits and pitfalls of QFD, and guidelines for its effective use.
Quality Function Deployment