Telephone Handling - Online Course
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Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | →
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Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
← | →
Course
Online
Boost your career as a receptionist with this course!
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Type
Course
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Methodology
Online
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Duration
1 Day
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Start date
Different dates available
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Online campus
Yes
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Support service
Yes
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Personal tutor
Yes
Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in emagister.co.uk is the perfect choice.
The course enables you to handle telephone calls in a professional manner, according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards, how to transfer phone calls, handle difficult customers and end a conversation.
It is an online course which teaches you telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the end of the course a certificate of attendance will be issued. Emagister.co.uk, helping you to give an impulse in your career!
Facilities
Location
Start date
Start date
About this course
The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.
This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.
Access to a computer and the internet.
Certification of Completion
Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 500 Hotels we maintain a 95% employment success rate for our graduates of our classroom based courses. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.
To enrol, book online:
- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!
Reviews
-
Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
← | →
-
Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
← | →
Course rating
Recommended
Centre rating
Vlad Gabriel Nedelcu
Ivana Karcolova
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- English Language
- English Conversation
- Decision Making
- Telephone Skills
- Voice
- Persuasion Skills
- Conflict Resolution
- Problem Solving
- English
- Customer Service
- Communication Skills
- Industry
- Difficult People
- Time management
- Customer satisfaction
- Guest complaint handling
Teachers and trainers (1)
TBC TBC
Trainer
Course programme
Topics covered in the Telephone Handling Online Course:
• How to professionally answer the phone
• What brand standards to follow when answering the phone
• Putting guests on hold and getting them back again
• Transferring phone calls
• Introduced Transfer
• Blind Transfer
• How to handle difficult situations
• How to end a conversation
Telephone Handling - Online Course