Become an exceptional salesperson!
Reception Academy

Up-Selling Techniques - Online Course

5.0 excellent 3 opinions
Reception Academy

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Important information

Typology Training
Methodology Online
Duration Flexible
Start Different dates available
Online campus Yes
Support service Yes
  • Training
  • Online
  • Duration:
  • Start:
    Different dates available
  • Online campus
  • Support service

Do you want to learn how to improve your selling techniques and up-selling skills?

Emagister just added the perfect course for you! If your job consists on selling products and services and be in contact with customers and you want to boost your career, then you are in the right place!

With this online course you will learn all about up-selling techniques, like how to identify win-win opportunities and how to benefit from them. In addition, you will acquire customer service and cross selling techniques, becoming soon enough an up-selling expert!

Keep in mind that the course is online, giving you the possibility to learn everything about up-selling techniques in your own time and that the learning process is flexible, therefore, you can adjust it without problems with your working hours.

Thanks to structure of the course, all delivered online, you will have access to the learning platform where you will be able to listen and read to instructions and conversations any time you want, or to print the materials directly if you prefer!

So are you ready to become a successful sales expert and gain a certificate from the Reception Academy? Apply now and give a boost at your career!

Facilities (1)
Where and when
Starts Location
Different dates available
Starts Different dates available

To take into account

· What are the objectives of this course?

This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s overall experience and to apply a proven selling process that has proven results.

· Who is it intended for?

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to improve their up-selling skills.

· Requirements

Must have a computer and internet access.

· What marks this course apart?

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

· What happens after requesting information?

To enrol, book online: 
- Visit our website - Choose the course you want to do - Choose your payment option - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account. - Click the link to the designated course in the email you receive and begin the course!

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Reviews on this course

Olga Jero
5.0 22/08/2018
What I would highlight: I am extremely cheerful that I graduate Reception academy. I want to thanks to my mentor Pierre for his pateince & amazing teaching skills.I exceptionally recommend Reception Academy to everyone who wants to go in hospitality industry.
What could be improved: -
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Roxana Rau
5.0 13/08/2018
What I would highlight: Spending 6 months at Reception Academy was the most delightful experience from my life and I'm exceptionally cheerful and glad for picking these astounding courses (4 at Reception course and 2 at English course) . I truly prescribe everybody don't delay to do any courses with Reception Academy .Thank you particularly Nathalie, Rami and Daniel.
What could be improved: -
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Mihaela Barzu
5.0 07/05/2018
What I would highlight: I picked up hotel receptionist and Opera V5 course. It was extraordinary compared to other things that I made. In under about fourteen days I landed a position. Special Thanks to coach, Pierre,magnificent involvement with great individuals. I highly suggest Recption Academy to start a career in Hospitality Industry.
What could be improved: -
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Reviews gathered by Emagister & iAgora

Achievements for this centre


How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 10 years

What you'll learn on the course

Negotiation Skills
Influencing Skills
Persuasion Skills
Customer Service Skills
Presentation Skills
Sales Techniques
Sales Strategy
Customer Relationship Management
Communication Skills
Selling Skill
Sales Process
Sales Training
Customer satisfaction
Hospitality Marketing
Sales Marketing
Up-selling tecniques
Hospitality Communication

Teachers and trainers (1)


Course programme

You will become confident presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.

Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional sales person.

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

Topics covered in the "Up-Selling Techniques" course:

• How to up-sell like an expert

• Correct use of up-selling techniques

• Identify win-win opportunities to provide more products and services

• Sell without feeling pushy

• Create opportunities to add value for customers

• Apply a cross and up selling process to make decisions easy for customers