Reception and Telephone Skills

Course Content

• Identifying the skills required of a receptionist
• Projecting a business image visually and by telephone
• How to enjoy providing a high level of customer service
• Creating a confident telephone manner
• Improving communication skills
• Coping with difficult situations and dealing with difficult customers

Learning Objectives

• Understanding the role of the receptionist
• Identifying the correct business image
• Identifying customers and their needs
• Building confidence using the telephone
• Communication skills
• Handling difficult customers