Retail, Customer Service and Hospitality

*These programmes are free for individuals who are unemployed and claiming a benefit (i.e. JSA, ESA, IS). Individuals in receipt of JSA need to contact their work coach to be referred onto this course.

• Understanding the business of retail
• Understanding customer service and hospitality
• Understanding how a business maintains health, safety and security on its premises
• Understanding the retail selling process
• Understanding the control, handling and replenishment of stock
• Understanding how individuals and teams contribute to the effectiveness of a business
• Employability training including CV writing, interview techniques, assistance with job search

City of Westminster College is Central London's Top Vocational FE College. We're located in Central London, minutes from Edgware Road and Paddington tube stations, and we offer over 200 courses across a wide range of subjects. We're Ofsted rated 'Good' and proud to be the first choice for students across Greater London.

We have courses for school leavers (16-18 year-olds) including A-levels and BTECs, courses for adults including short evening classes​, NVQs, Apprenticeships and short courses for employers and employees as well as courses for the unemployed to help you get back to work.