Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Short course
In London, Birmingham, Bristol and 4 other venues
Description
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Type
Short course
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Level
Advanced
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Location
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Duration
Flexible
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Start date
October
other dates
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Facilities
Location
Start date
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About this course
Understand the key elements of outstanding customer service.
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
How to develop an awareness of competitors and how to use this to improve your own service.
Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
Recognise and develop selling skills to promote our services
Feedback forms. What works? How to ensure customer feedback.
Understand effective complaint handling formulas that resolve every time.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Customer Service Skills
- Customer Care
- Hospitality
- Customer Service
- Customer Retention Strategy
- Customer Relationship Management
- Tourism Marketing
- Tourism
- Industry
- Tourism Hospitality
- Customer Manager
- Customer relationship
- Customer satisfaction
- Tourism management
Course programme
9.30-10.00: Coffee and Intro. What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way.
14.45-15.45: Sales is everyone’s business in customer service.
15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference.
Finish. Now let’s do it! Action Plan.
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry