Retail Operations NVQ Level 2

Programme Summary

The Retail Operations NVQ is a nationally recognised and flexible qualification based on industry standards and aimed at sales and customer service advisors and product experts working in the retail sector. The programme is available at three levels and is designed to contribute to the skill, knowledge and overall performance of your workforce, providing a first insight into the principles and processes of retail.

Programme objectives are personalised according to individual needs with day to day work tasks providing opportunities for recognition for those candidates demonstrating their ability to reach the standards required in their chosen area and level.

Start Date

On demand and in the workplace to suit employer and employee needs.

Programme Content

The programme is unit based and candidates must complete six units in total to successfully complete the qualification. There is one mandatory unit and candidates must choose an additional five units from a wide variety of available optional units to reflect their own work experience and customer service needs.

Mandatory Units

• Work effectively in your retail team

Optional Units

• Help customers choose products in a retail environment

• Maximise products sales in a retail environment

• Provide information and advice to customers in a retail environment

• Demonstrate products to customers in a retail environment

• Promote loyalty schemes to customers in a retail environment

• Receive goods and materials into storage in a retail environment

• Put goods and materials into storage in a retail environment

• Process customer orders for goods in a retail environment

• Prepare products for sale to customers in a retail environment

• Process bake-off products for sale in a retail environment

• Process fish and shellfish for sale in a retail environment

• Process greengrocery products for sale in a retail environment

• Finish meat products by hand in a retail environment

• Contribute to dough production control and efficiency

• Select weigh and measure dough ingredients

• Hand divide mould and shape fermented doughs

• Maintain food safety while working with food in a retail environment

• Assemble retail products in customer’s home / workplace

• Provide the lingerie fitting services in a retail environment

• Promote beauty products to retail customers

• Help customers to buy National Lottery products in a retail environment

• Keep stock on sale at required levels in a retail environment

• Display stock to promote sales to customers in a retail environment

• Follow guidelines for planning and preparing visual merchandising displays

• Follow guidelines for dressing visual merchandising displays

• Order graphic materials for visual merchandising displays

• Dismantle and store visual merchandising displays

• Make props for visual merchandising displays

• Put visual merchandising displays together

• Process payments for purchases in a retail environment

• Process payments and credit applications for purchases in a retail environment

• Process cash and credit transactions in a retail environment

• Follow point-of-sale procedures for age restricted products in a retail environment

• Process returned goods and materials in a retail environment

• Give customers a positive impression of yourself and your organisation

• Support customer service improvements

• Resolve customer service problems

• Help to maintain a safe and healthy retail environment

• Help to keep the retail workplace secure

Assessment Process

Each unit is assessed through the observation and questioning of normal activities within the workplace and the development of a portfolio within which learners collect electronic, paper and witness statement evidence that they have covered the skills/knowledge required for the unit. Learners are also required to create reflective accounts of their work for inclusion in the portfolio.

Learners who do not complete the whole qualification can gain certification for those units they have successfully achieved.

Length of Programme

We support learners and set standards to enable participants to achieve targets and personal goals at an agreed pace. All learners are supported by a dedicated uke learning assessor who provides advice, guidance and support in the workplace throughout the duration of the programme.

Entry Requirements

There are no formal entry requirements for the NVQ although this programme is most suited to those who have already working or wish to pursue a career in a retail environment. Personal qualities of enthusiasm and commitment are more important than qualifications, although a reasonable standard in written English and good communication skills are necessary. The uke learning assessor must also be confident that the learner is able to generate the evidence necessary to achieve the qualification.