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Cleaning & Support Services NVQ Certificate Level 1
facility service
What I would highlight:
Level is set correctly and also allows individuals to achieve. Meets all needs as it acts as a grounding for all our operations and an introduction to new employees. A lot of the evidence can come from observation and this consolidates our training that is then validated by this method. Enables progression to Level 2 and also development of duties and responsibilities - suitable for all! Work can be carried forward to the Level 2 and this acts as a n excellent business tool for us and SDL run this function for us - again we can then monitor its effect objectively.
SDL are professional and deliver an excellent service to us - we use them to deliver all our\training needs and our staff work in various contracts in various locations and business types including Public sector. The staff are friendly and also easy to get on with - all candidates have reported this to us and we always know where we are with them. Recommended training providers that do so much more and and become part of the bsuiness.
SDL are professional and deliver an excellent service to us - we use them to deliver all our\training needs and our staff work in various contracts in various locations and business types including Public sector. The staff are friendly and also easy to get on with - all candidates have reported this to us and we always know where we are with them. Recommended training providers that do so much more and and become part of the bsuiness.
What could be improved:
There has been no immediate, short or med/long term negatives to undertaking this roll on roll off deliver & the work done at this level can be carried forward to the level 2 so absolutely no problems
Course taken:
September 2010
Would you recommend this course?:
Yes
Cleaning & Support Services NVQ Certificate Level 1
facility service
What I would highlight:
Gives all that is needed for an initial grounding in providing the services required - a selection of units are available to suit the job role and we use this as an induction tool for new staff and also for those who will develop and progress to the Level 2. We provide this to all staff and the costs are minimal and we leave the rest to SDL who run this service for us and we can offer this to any age group etc. SDL are excellent and offer a professional service and we also use them for Level 2 and Team leader work.
Course taken:
September 2010
Would you recommend this course?:
Yes
Business Administration NVQ Certificate or Diploma Level 3
Service Centre
What I would highlight:
Set at correct level and also the amount of optional units was good - no problems in finding suitable ones that were maeningful. Enabled applied knowledge & skills to be demonstrated and accredited. SDL provided excellent service and and all documentation etc. Allowed two senior administrators to gain a qualification and prove what they do for the company and show that 'Admin drives the business'.
SDL staff are efficient and know their job well. Always arrived to appointments and were clear in their intent from day one. Work based learning enables you to provide all types of evidence and not all has to go in the portfolio - references to areas of storage and also photos were taken too! Costs are very reasonable when you actually consider the registartion fees and then the specialised attention you get and regular visits etc.
SDL staff are efficient and know their job well. Always arrived to appointments and were clear in their intent from day one. Work based learning enables you to provide all types of evidence and not all has to go in the portfolio - references to areas of storage and also photos were taken too! Costs are very reasonable when you actually consider the registartion fees and then the specialised attention you get and regular visits etc.
What could be improved:
Having to stop finding the evidence! Really got in the routine of looking critically at work to see what it really shows or does - so no bad points at all. Cannot find anything we liked least.
Course taken:
August 2010
Would you recommend this course?:
Yes
Business Administration NVQ Certificate or Diploma Level 3
Service Centre
What I would highlight:
We have had a large cohort of staff complete qualifications and have been very impressed with the SDL approach to NVQS - planning, delivery and also progression. Their approach is to be price-competitive yet add value wherever possible. In carrying out the Level 3 two staff were able to bring previous experience & training that was used to provide evidence the qualification & also planned the whole qualification by the duties undertaken. We have been very impressed with this 'whole' approach and they do not use the unit-by-unit method that we have experienced before with govt/college funded 16-24s. Proof that as we were paying for a service - we actually got one!!! Both staff also undertook an extra unit and to quote..." because they can!" Recommended and will change your views of working with a provider - they are independent and this is so valuable in many ways and are impartial.
Course taken:
August 2010
Would you recommend this course?:
Yes
Advice & Guidance NVQ Diploma Level 4
Service Centre
What I would highlight:
CWe have had three complete this course so far and have plans to start 2 more in September. Excellent service and value for money coupled with professionalism and knowledge that suppports their claims - they are extremely helpful & realise what running business is about and this is really nice perspective. Working inobstrusively and always very customer focused - we have used their talents way beyond the qulaifications and they are always creative and approachable. Plan to run out all quals with this company including our volunteers and also clients- they are extremely competitive on price and they get the job done!
Course taken:
August 2010
Would you recommend this course?:
Yes
Advice & Guidance NVQ Certificate Level 3
Service Centre
What I would highlight:
We have had a total of 9 staff through varying levels ( L2-4). Five have successfully completed Level 3 Advice & Guidance and all are of the same opinion that the course was good & all found it beneficial, SDL personnel excellent & supportive and all found it very enjoyable.
Two are to progress onto Level 4 shortly.
All staff were ineligible for funding as they are previously qualified and the total prices charged were by no means hgh compared to thers we had seen! We were alerted to SDL via networking partners recommendation and they really work discretely with you as a company and as an individual. We will be certainly using them as our first point contact for training and also recommeding wherever possible. We are in discussions to develop volunteers via the use of Level 2 & this is part of aplanned strategy with SDL who have been so helpful & dedicated in assisting our business aims & plan.
Course taken:
August 2010
Would you recommend this course?:
Yes
Advice & Guidance NVQ Diploma Level 4
Stephen Morris
What I would highlight:
Does not interfere with your work duties and doesn't take over your life in time. It is achieved by 'doing' and this is the obvious way to do it and demonstrate that you CAN! The systems neede to reference and evidence all work are not difficult and all is carefully explained by SDL at all times - so you actualy feel as if you know what you are doing and in control.
You do not need a host of materials to achieve just a file and yourself and workplace provide the resources that give the evidence.
Assessor and Internal verifier are genuinely nice people and are incredibly knowledgeable about area and all training and development - was a pleaseure to work with them and this cannot be stressed highly enough. There were no conflicts whtsoever and this was personally, developmentally and also administratively, They are certainly in control of all procedures and this is nice to know and feel - confidence in them is very high. All expectations were managed and achieved and also constantly discussed - very pleasing.
You do not need a host of materials to achieve just a file and yourself and workplace provide the resources that give the evidence.
Assessor and Internal verifier are genuinely nice people and are incredibly knowledgeable about area and all training and development - was a pleaseure to work with them and this cannot be stressed highly enough. There were no conflicts whtsoever and this was personally, developmentally and also administratively, They are certainly in control of all procedures and this is nice to know and feel - confidence in them is very high. All expectations were managed and achieved and also constantly discussed - very pleasing.
What could be improved:
Nothing apart from finishing the units as became used to the routine of reflection and discussion etc.- wish I could do more! Recommend this to anyone who is working and wants CPD etc.
Course taken:
August 2010
Would you recommend this course?:
Yes
Advice & Guidance NVQ Diploma Level 4
Stephen Morris
What I would highlight:
Needed to gain min. CEG unit accreditation - SDL were recommended and I approached them and it was so easy to discuss & also secure what I needed. We discussed units and also they carried out a full analysis of where the evidence could be found and how I could achieve - I provide careers guidance already to 14-18s and needed the units for my cpd & employer requirements. SDL are excellent and I thoroughly enjoyed the course and the interaction with SDL - would recommend them to all as they are professional and demonstrate confidence and capability at all times. I met assessor and Internal Verifier from SDL and they both were very friendly and personable. As a teacher to undertake extra qualifications is key to keeping up to date - best and most useful thing I have done since graduating some years ago. Enjoyed finding out all aspects of other non-school provision available that I can offer in discussions.
Course taken:
August 2010
Would you recommend this course?:
Yes
Customer Service NVQ Certificate Level 2
Progress Training
What I would highlight:
Used as a benchmarking qualification for all staff this is excellent value in knowledge and skills and also demonstration of company & procedures. SDL staff are experienced, efficient & pleasant. Value is realised in staff being able to function and provide customer care in a variety of ways.
Course taken:
August 2010
Would you recommend this course?:
Yes
Management NVQ Certificate Level 3
David Harrison
What I would highlight:
I consider that the level was right and this was also agreed with my assessor who discussed this and also had me complete skills scans to see actually what I did. I had seen trainees complete NVQs before and was surprised that it wasn't 'dragged on' like I had experinced and also that my assesors remained constant!!I also met the Internal verifier too - I was assured that this is normal practice for SDL and that they are customer focused always and also as it was privately funded there were in fact fewer restrictions!
It fits in well with work as you produce the work by working - sounds strange I know but it does actually work like that!!
Chose my units in consultation and got an action plan of what to do at the first meeting - really pleased to see that they meant business from the start.
The team at SDLare really nice people and are down to earth and helpful. I was treated like a 40 year old and not as a trainee and this was good and we also managed to have a laugh as we got to know each other. So they don't seem like authority types.
They come to you - theysay this and they mean it! Arranged times and sesions are always agred and they call you that day to see if its still manageable. I had to rearrange twice due to work but they are really understanding and even got me to explain why i was so busy - this ended up in my file! Amazing how they identify evidence!
I can honestly say that I learnt a fair bit about management and also myself and also have perhaps more importantly got a bit more confident in that I can manage and also do a fair bit - I have also got the motivation to do more and have started looking at systems and procedures reorganising at work!!!
It fits in well with work as you produce the work by working - sounds strange I know but it does actually work like that!!
Chose my units in consultation and got an action plan of what to do at the first meeting - really pleased to see that they meant business from the start.
The team at SDLare really nice people and are down to earth and helpful. I was treated like a 40 year old and not as a trainee and this was good and we also managed to have a laugh as we got to know each other. So they don't seem like authority types.
They come to you - theysay this and they mean it! Arranged times and sesions are always agred and they call you that day to see if its still manageable. I had to rearrange twice due to work but they are really understanding and even got me to explain why i was so busy - this ended up in my file! Amazing how they identify evidence!
I can honestly say that I learnt a fair bit about management and also myself and also have perhaps more importantly got a bit more confident in that I can manage and also do a fair bit - I have also got the motivation to do more and have started looking at systems and procedures reorganising at work!!!
What could be improved:
Nothing at all - because it is a different way to get a qualification I didn't and cannot see how you couldn't like the experience - oh & no exams so again what's not to like.
Course taken:
July 2010
Would you recommend this course?:
Yes
Management NVQ Certificate Level 3
David Harrison
What I would highlight:
Practical and interesting and can fit in well with work committments. SDL are really helpful and supportive and didn't find any problems in getting to grips with the course. The paperwork was not as heavy going as I had seen with other NVQs and as I was paying for a service they certainly delivered and explained that most volumes of paperwork come from funded schemes - pleased I wasn't eleigible!!! Collecting evidence is a great way to show what you do and I was surprised at how it all interlinks.
Being visited regularly and also telephone/emails was an excellent way to do it and I genuinely enjoyed the experience and will certainlybe recommended this to my colleagues and associates.
Course taken:
July 2010
Would you recommend this course?:
Yes
Business Administration NVQ Certificate Level 1
Harry Wybrow
What I would highlight:
Helped me change direction in my career and change jobs and has been really useful. Given me enough grounding to go forward and also to get the confidence and want to start another course to keep going. SDL staff are very helpful.
Course taken:
July 2010
Would you recommend this course?:
Yes
Customer Service NVQ Diploma Level 3
Progress Training
What I would highlight:
We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
Course taken:
July 2010
Would you recommend this course?:
Yes
Internal Quality Assurance Assessment of Processes & Practice - Award & Certificate ( V1)
Progress Training
What I would highlight:
SDL have delivered two of these courses to our organisation and we are extremely pleased and happy with the results. The value is recognised and also so is their discretion - we are a provider and find that working with another one who is not in conflict with us most advantageous. Our Quality is preserved and upheld as we have looked outside our own organisation.
pricing is good valus for money and also not at the top end of the scale so this is also good for our training budget. interested and knowledgeable at all times and thorough - always ensuring maximum from each visit! Recommended!
Course taken:
July 2010
Would you recommend this course?:
Yes
Assessing the Quality of Assessment - Awards & Certificate (A1)
Natalie Forman
What I would highlight:
Very enjoyable and extremely useful. Staff are brilliant and very helpful and supportive. Would recommend this course and SDL to everyone as they really know what they're doing and explain everything carefully.
Found putting my evidence together very useful and feel confident in my assessment capabilities.
SDL came recommended as a company who deliver A1 and actually know what they're doing - the costs were were my no means the most expensive in the area but more impoirtantly they were bothered to come and see me and to take my enquiry further.
Course taken:
July 2010
Would you recommend this course?:
Yes
Advice & Guidance NVQ Diploma Level 4
Kezzandra Harper
What I would highlight:
I completed my level 3 some years ago and in the role/job i was in there was no opportunity to progress and get the Level 4.
On changing jobs last year I was able to ask in my appraisal for development and my CEO sanctioned me being able to take the Level 4 as this would assist me in my role and also help me develop as he wanted me to start training other staff and I was able to take units that helped this. He recomended that I go through with SDL as he knew one of the Directors and they had an excellent reputation for success and also value for money.
It was painless to enrol and to discuss my requirements as they were so understanding and also could identify potential units quickly that they thought would be a base for my development. my assessor was qualified at level 4 and also was a tutor/trainer and we agreed that i would take the 'delivery units' - really plaesed that I did as I was supported through these at all times and also observed delivering sessions and the best thing was the feedback of how I had done and this went in my file as evidence.
The costs were met by my employer and I consider it excellent value as it has enabled me to take on more duties and develop myself and my CEO in my latest review was also similarly pleased and we are going to make SDL our trainers for new staff as they have the right approach and understanding.
Course taken:
July 2010
Would you recommend this course?:
Yes
Management NVQ Diploma Level 5
David Simpson
What I would highlight:
Those that work and treasure their personal time. Those who want a qualification to incresae salary or move into new areas. It gives you a good coverage and specific coverage of management and also you can showw exactly what you do - as an employer myself this is worth so much more than theory that hasn't yet been experienced.
Costs represented good value as I did not have to attend anywhere, buy text books, parking, time etc - so no hidden costs and the price includes certification, visits, any communication etc - good value!
Excellent communication, staff, experience - very impressed by the set-up all round. Found that they were friendly and also switched-on to and attentive. Never had any problems with them and they were very respectful of timings and the fact that meetings could be altered - knowing the real work days and pressures was a great way to be confident with them .
The level is ideal for my role as i have a high level of responsibility and also theoretical courses were just not right for me - I like to manage and be part of it.
Costs represented good value as I did not have to attend anywhere, buy text books, parking, time etc - so no hidden costs and the price includes certification, visits, any communication etc - good value!
Excellent communication, staff, experience - very impressed by the set-up all round. Found that they were friendly and also switched-on to and attentive. Never had any problems with them and they were very respectful of timings and the fact that meetings could be altered - knowing the real work days and pressures was a great way to be confident with them .
The level is ideal for my role as i have a high level of responsibility and also theoretical courses were just not right for me - I like to manage and be part of it.
What could be improved:
N/A - nothing that I can think of at all as I should have done this earlier. Even took to be being observed after the first time!!!
Course taken:
July 2010
Would you recommend this course?:
Yes
Management NVQ Diploma Level 5
David Simpson
What I would highlight:
the course was very enjoyable and without the threat of exams I was totally relaxed. Putting together evidence to show what I do was really good fun and I started to understand the process fairly quickly and my assessor was really good with ideas of what I could present.
I have meaning to get a management qualification for some time but the thought of evening classes or weekends etc really kept me from doing anything and didn't realise that you could do this whilst still at work - this is perfect if you work and i would recommend this to anyone who wants to learn but cannot find the time or simply doesn't want to give up spare time!
I got an initial meeting where I discussed all I wanted from the course and my assessor also discussed the systems and processes of NVQs and we also discussed the optional units and also my work role and what i did.
I have a Level 4 certificate that is nationally and internationally recognised and I am in negotiation to put through more of my team through other NVQs with SDL as I really consider the investment a sound one and i want my staff to feel supported and valued. I have been through the process and so it is more easy for me now to provide them with opportunities.
Course taken:
July 2010
Would you recommend this course?:
Yes
Management NVQ Diploma Level 5
Tracey Friedland
What I would highlight:
Easy to find the time to work on th ecpoiurse and still go to work and run a home. The many ways that you can show that you do things is incredible and I was soon using recordings, photos etc - great stuff!
No exam but is a recognised qualification at a good level!!
What you do at work becomes the evidence - this will enable me if I wanted to be more employable as i have now not just got the experience but have added the qualification to it - as an employer this is the the best way i think as its just not theory and no practice
Definitely and have done and will continue to do so - my assessor was great and such a laugh and also personable. Not used to this and you also feel instantly that they know what they're doing and not just spinning out th esame old lines that you often get and also that they are and have been managers too and recently!
They come to you - so is fantastic and always call before to make sure that youre ok and there which was a really nice touch.
No exam but is a recognised qualification at a good level!!
What you do at work becomes the evidence - this will enable me if I wanted to be more employable as i have now not just got the experience but have added the qualification to it - as an employer this is the the best way i think as its just not theory and no practice
Definitely and have done and will continue to do so - my assessor was great and such a laugh and also personable. Not used to this and you also feel instantly that they know what they're doing and not just spinning out th esame old lines that you often get and also that they are and have been managers too and recently!
They come to you - so is fantastic and always call before to make sure that youre ok and there which was a really nice touch.
What could be improved:
Nothing - only negative is that I miss the free advice & consultancy I got from them so shh on that one...ha!
Course taken:
July 2010
Would you recommend this course?:
Yes
Management NVQ Diploma Level 5
Tracey Friedland
What I would highlight:
The course was different to what I thought it might be - this is a good thing as I am extremely busy at work and trying to balance home/life/work constantly!!!
I haven't been involved in learning for some time apart from a few updates at work but these were half days or the dreaded online stuff that really means very little!
I have been in supervisory management for some years and now find that I am in a much senior position and with the help of SDL I was guided to the Level 4 as my duties were sufficient and this was thoroughly discussed with my assessor - it was through initial assesment and skills scans - sounds strange but in actual fact was really interesting and I am more aware of the levels of competence and what is required in jobs ( this has helped me with subsequent recruitment and job descriptions - so again thanks for that!)
It was a different experience to start of with as once I had got my head around providing evidence of me doing things and also being observed and discussing things I soon got to grips with it. As my assessor said and this rings so true " it's often difficult to see someone manage" but with work product and also testimonies and so many other ways of providing evidence it suddenly clicks and comes to life.
SDL advertise that they know what they're doing as they would but honestly THEY REALLY DO - all have had real jobs and worked and are constantly updating and have such a wealth of experience I would defy anyone to present them with something they couldn't transcibe to an NVQ.
The course never once interfered with work and home and I found that the meetings monthly to plan and review progress were beneficial in themselves as you do not feel alone or stuck with anything - its really nice to see that duties I do go in so many units and I have learnt to take stock of what I do in a day/week/month and this helped me write a really well received report for my company regarding duties and roles. Great value - thankyou
I haven't been involved in learning for some time apart from a few updates at work but these were half days or the dreaded online stuff that really means very little!
I have been in supervisory management for some years and now find that I am in a much senior position and with the help of SDL I was guided to the Level 4 as my duties were sufficient and this was thoroughly discussed with my assessor - it was through initial assesment and skills scans - sounds strange but in actual fact was really interesting and I am more aware of the levels of competence and what is required in jobs ( this has helped me with subsequent recruitment and job descriptions - so again thanks for that!)
It was a different experience to start of with as once I had got my head around providing evidence of me doing things and also being observed and discussing things I soon got to grips with it. As my assessor said and this rings so true " it's often difficult to see someone manage" but with work product and also testimonies and so many other ways of providing evidence it suddenly clicks and comes to life.
SDL advertise that they know what they're doing as they would but honestly THEY REALLY DO - all have had real jobs and worked and are constantly updating and have such a wealth of experience I would defy anyone to present them with something they couldn't transcibe to an NVQ.
The course never once interfered with work and home and I found that the meetings monthly to plan and review progress were beneficial in themselves as you do not feel alone or stuck with anything - its really nice to see that duties I do go in so many units and I have learnt to take stock of what I do in a day/week/month and this helped me write a really well received report for my company regarding duties and roles. Great value - thankyou
Course taken:
July 2010
Would you recommend this course?:
Yes