SECRETARY PA TRAINING
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your desk.
Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.
These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial pa development.
About this course
The knowledge and practical skills you will learn include:
Planning & Organisation
Management Skills
Communication Skills
Meetings and Presentations
Departmental Improvement Suggestions
Reviews
Subjects
- Secretarial
- PA
- Executive
- Planning
- Secretary
- Communication Training
- Assertiveness Training
- Organisation
- Management skills
- Management matrix
Course programme
During this interactive, linked and practical secretary/PA development course you will learn:
Planning & Organisation
- Time management skills
- Using a time management matrix
- Planning & prioritising workloads
- Managing workloads to meet timelines
- Eliminating time wasters
- Setting SMART objectives
- Motivate yourself to use time creatively and productively
Management Skills
- Managing self and others
- Effective delegation
- Performance management
- Building relationships
- Managing day to day situations
- Action plans based on planning, organising and management skills
Communication Skills
- Spoken communication – overview of telephone, face to face, body language, tone & words
- Written communication – overview of business writing, composing professional emails, faxes, memos, letters
Assertiveness Skills
- Being assertive and not aggressive in the workplace
- Saying no assertively
- Understanding assertiveness
Meetings
- Meeting preparation
- Overview of successful minute taking
- Preparing and delivering presentations
- Action plans linked to communication, assertiveness and meetings
- Departmental Improvement Suggestions
SECRETARY PA TRAINING