Security Door Supervisor Award Level 2 (Rea)

There are four Mandatory Units:

UNIT 1: Working in the Private Security Industry

• The purpose and main features of the private security industry
• Legislation that is relevant to people working in the private security industry
• Maintaining health and safety in the workplace
• Principles of fire safety
• Dealing with non-fire related workplace emergencies
• Effective communication and customer care in the private security industry
  
  

UNIT 2: Roles and Responsibilities of Door Supervisor

• Understand the behaviour appropriate for door supervisors
• Understand elements of civil and criminal law
• Understanding admissions policy and search procedures
• Understand the powers of citizens arrest and related procedures
• Understand relevant drug legislation
• Understand incident reporting and crime scene preservation
• Understanding licensing law and social responsibility
• Understand safety and security issues relevant to door supervisors

UNIT 3: Conflict Management Unit

• Communication skills and knowledge of conflict management
• Recognition, assessment and reduction of risk in conflict
• Understanding how to communicate effectively in emotive situations and de-escalate conflict
• The use of problem solving strategies
• Good practice following a situation involving conflict

UNIT 4: Physical Intervention Unit

• Understanding physical interventions legal & professional implications of their use
• Reducing the risk of harm associated with the use of physical interventions
• Non aggressive physical skills - Protecting self and others from assault
• Non pain related physical skills - Standing hold and escorting