Course not currently available

The Service Advantage

Course

Online

£ 21 + VAT

Description

  • Type

    Course

  • Methodology

    Online

Some companies are more competitive because their core business strategy includes striving for and the delivery of exceptional customer service. This in turn gives these companies a service advantage because they beat out the competition by giving their customers better service. Customer service providers who understand the importance of having exceptional customer service enjoy a service advantage over the competition. This course discusses the various elements that help companies develop a service advantage.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • IT
  • Customer Service

Course programme

By the end of this course, the learner will be able to:



  • Identify the role exceptional customer service plays in building a service advantage

  • Recognize the importance of understanding customer expectations

  • Recall why a good first impression is so important

  • Define employee empowerment

  • State how to advance a service advantage




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

The Service Advantage

£ 21 + VAT