Short courses

...Exhibition selling is different from normal selling and this course takes you through the process from set up to breakdown and post exhibition follow-up... Learn about: Selling skills...

...Expertise in dealing with interruptions An understanding of how tasks can be better organised, delegated or eradicated An understanding of the Data Protection...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Customer Care...

...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to...

...environment How to handle complaints in a positive way " Dealing with Incoming Calls Positively- Virtual Training - Timetable (Split into two groups)... Learn about: Incoming Calls...

...Differentiates between the roles of managers and leaders Identifies the core practices of successful leaders Recognises what teams expect from leaders... Learn about: Action Plans...

...need to communicate with all involved in order to reduce further instances of the same issue. Creative Problem Solving - Timetable 09:30 - 10:00 Coffee... Learn about: Systematic Approach, Problem Solving...

...of techniques to increase understanding and includes practice in small groups) 14:15 Giving feedback and handling sensitive situations... Learn about: Questioning skills, Strategic tool...

...and where attendees fail to participate in making decisions. This course aims to assist in dealing with those aspects that inhibit the effectiveness... Learn about: Running a Meeting, Effective meetings...

... the opportunity to answer a short questionnaire to identify your own working style preferences12:30 – 13:30 Lunch 13:30 – 15:00 Feedback Skills – feedback...

...challenges use of a variety of proven creative techniques developed by Tony Buzan and Edward DeBono two of the greatest modern creative thinkers Creativity...

...16:00 - 16:30 Best Practice in Brand Building (A list of key points identified - later these should be reproduced and sent out to the team) 16:30... Learn about: Good brand, Brand Building, Brand centre...

...of dealing with the customer's objections and indecision. "20+ types of closing strategies Greater confidence in handling objections positively Understanding...

...of you and your business. How to engage, enthuse and inspire your advocates to provide you with a steady stream of high quality referrals 11:00... Learn about: Sales Training, Network Training, Quality Training...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication Training...

...10:30 What is Empowerment? (Understanding Empowerment and how it can benefit an organisation.) 10:30 - 11:30 What is the Manager's Role in Implementing Empowerment?... Learn about: Team Training...

...Planning internal and external communication Communication Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 What is Good Communication... Learn about: Communication Skills, Communication Training...

...evidence for assessments) 12:30 - 13:30 Lunch Break 13:30 - 14:15 Listening Skills and Questioning Skills (Getting the balance right; open and perceptive questioning... Learn about: Listening Skills...

..." Negotiation Skills - Timetable 9.30 - 10.00 Coffee & Course Objectives 10.00 - 10.30 An Exercise in Negotiation (Delegate exercise to understand what negotiation... Learn about: Exercise in Negotiation, Behavioural Process, Negotiation Skills...

...and how to make them results-focussed and motivational." "How to deal with the common pitfalls and barriers in appraisal situations Ways to improve appraisal...