Short courses

...need to communicate with all involved in order to reduce further instances of the same issue. Creative Problem Solving - Timetable 09:30 - 10:00 Coffee... Learn about: Systematic Approach, Problem Solving...

...of techniques to increase understanding and includes practice in small groups) 14:15 Giving feedback and handling sensitive situations... Learn about: Questioning skills, Strategic tool...

...and where attendees fail to participate in making decisions. This course aims to assist in dealing with those aspects that inhibit the effectiveness... Learn about: Running a Meeting, Effective meetings...

... the opportunity to answer a short questionnaire to identify your own working style preferences12:30 – 13:30 Lunch 13:30 – 15:00 Feedback Skills – feedback...

...challenges use of a variety of proven creative techniques developed by Tony Buzan and Edward DeBono two of the greatest modern creative thinkers Creativity...

...16:00 - 16:30 Best Practice in Brand Building (A list of key points identified - later these should be reproduced and sent out to the team) 16:30... Learn about: Brand centre, Brand Building, Good brand...

...of dealing with the customer's objections and indecision. "20+ types of closing strategies Greater confidence in handling objections positively Understanding...

...of you and your business. How to engage, enthuse and inspire your advocates to provide you with a steady stream of high quality referrals 11:00... Learn about: Quality Training, Sales Training, Network Training...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication Training...

...10:30 What is Empowerment? (Understanding Empowerment and how it can benefit an organisation.) 10:30 - 11:30 What is the Manager's Role in Implementing Empowerment?... Learn about: Team Training...

...Planning internal and external communication Communication Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 What is Good Communication... Learn about: Communication Training, Communication Skills...

...evidence for assessments) 12:30 - 13:30 Lunch Break 13:30 - 14:15 Listening Skills and Questioning Skills (Getting the balance right; open and perceptive questioning... Learn about: Listening Skills...

..." Negotiation Skills - Timetable 9.30 - 10.00 Coffee & Course Objectives 10.00 - 10.30 An Exercise in Negotiation (Delegate exercise to understand what negotiation... Learn about: Negotiation Skills, Behavioural Process, Exercise in Negotiation...

...and how to make them results-focussed and motivational." "How to deal with the common pitfalls and barriers in appraisal situations Ways to improve appraisal...

.../ Recruitment agencies/ Speculative applications/ Networking) 12:30 - 13:15 Lunch 13:15 - 14:00 The Selection Process (Stage 1: Short-listing applicants/Telephone... Learn about: Recruitment advertising, Assessment process, E Recruitment Process...

...16:00 Using Mind Maps in Training 16:00 - 16:30 Applying the Theory in the Workplace 16:30 Summary and Action Plans Agreed... Learn about: Creative Process, Sensory learning, Creative Trainer...

...This practical, fun and interactive 2 day course is ideal for people who need to use a creative and innovative approach to meet corporate objectives... Learn about: Problem Solving...

...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers... Learn about: Incoming Calls, Customer Care...

...and looking at potential alternatives 12.30 – 13.00 An opportunity to practice 13.00 – 14.00 Lunch Break 14.00 – 14.30 How to avoid deadlocks in your negotiations... Learn about: Negotiation Skills...

...success Improve Political Awareness in order to achieve more Know how to influence & persuade others in different ways Be able to share EI techniques... Learn about: Team Training, Emotional Intelligence...