Simply Training and Development courses

...waiting staff, staff in care homes, schools, nurseries, prisons, contract caterers, voluntary organisations etc. This course meets the minimum legal requirements...

...how we deal with conflict The role of body language Techniques to remain calm Skills practice in a supportive environment, using real-life scenarios Action planning...

...First impressions count Listening skills Telephone techniques Responding to the different challenges customers can present Dealing with customer complaints...

...them Closing the deal Identify how a client makes decisions during negotiation The opportunity to practise these skills in a safe, supportive environment...

...Start confidently. Communicate information clearly and effectively. Gain and keep the audience's attention. Project a professional, accomplished image...

...The course will help participants to: Identify the signs and symptoms of stress. Act promptly and effectively to support staff experiencing stress...

...(with some authority for managing resources) who are looking to motivate their team members as well as achieve agreed outputs. Introducing the qualification...

...units • Three optional units Assessment Assessment of all Management S/NVQs is through submission of evidence, normally a portfolio and/or professional discussion...

...who are responsible for determining resource allocation and operational methods in their department or organisation. The ILM Level 4 S/NVQ in Management...

...What will I be able to do after this course? Assess and prioritise a first aid incident. Deal with an unconscious child or baby. Control bleeding and manage shock... Learn about: First Aid...

...The new food safety management system legislation: - the 12 steps in the HACCP process - controls required to ensure food safety - use of a management...

..."management by exception" Train staff in these procedures What does the course cover? The impact of current legislation Policies, controls and standards...

...of food premises and equipment Cleaning and disinfection Pest control Training strategies Legislation Monitoring and controlling food standards Management...

...Leading S/NVQs is through submission of evidence, normally a portfolio and/or professional discussion, to demonstrate that the requirements are met...

...become more effective and to progress their career. Participants take four mandatory units (which look at managing resources, health and safety...

...Structure • Five mandatory units • Three optional units Assessment Assessment of all Management S/NVQs is through submission of evidence, normally a portfolio...

...have received little or no previous training in mental health, but who may come into contact with people with mental health problems as part of their...

..."vulnerable adults" and "safeguarding of adults” Explain the concept of the Safeguarding of Vulnerable Adults in a care setting Define the term "abuse"...

...Suitable for: Anyone in a position where they are working on their own either in or away from the workplace. Anyone in a position where they are working...

...The 12 steps in the HACCP process - Controls required to ensure food safety - Use of a management tool such as the FSA's Safer Food Better Business...