Negotiation Skills

Negotiation Skills

Build up your negotiation skills! Develop strategies, listening skills and confidence. See how to achieve long-lasting success using a range of negotiating techniques.

How will this course help?

The course will help participants to:

• Negotiate with confidence
• Develop lasting relationships with those they negotiate with, whether staff, clients, suppliers and colleagues
• See what the other person really wants
• Handle objections
• Use concessions powerfully
• Work for a solution which benefits both sides, ie“win-win”

What does the course cover?

• The theory of negotiation
• What do we mean by win-win?
• Structuring negotiation
• Preparing to negotiate – what are our objectives and what are the client’s likely objectives?
• Listening to and making use of a client’s words and body language
• Handling objections powerfully
• Understanding what concessions we have and when to use them
• Closing the deal
• Identify how a client makes decisions during negotiation
• The opportunity to practise these skills in a safe, supportive environment

Who is the course suitable for?

Supervisors and managers who negotiate with colleagues, as well as those staff involved in negotiating with external suppliers, buyers, stakeholders etc.