Simply Training and Development courses

...rather than emotional people! Work safely - alone Save time - conflict holds back productivity What does the course cover? What causes conflict?...

...Handle customer complaints. Be more motivated to deliver great customer service. Suitable for: Anyone who deals with customers whether internal or external...

...person really wants Handle objections Use concessions powerfully Work for a solution which benefits both sides, ie“win-win” What does the course cover?...

...length of a presentation Practise designing and delivering a presentation in a relaxed, safe and supportive environment...

...the legal requirements for managing stress Proactively manage stress in the workplace Help staff who are suffering from stress Confidently approach...

...needs of participants and employers across all employment sectors. Structure • Four mandatory units • Two optional units Assessment Assessment of all Team...

...units • Three optional units Assessment Assessment of all Management S/NVQs is through submission of evidence, normally a portfolio and/or professional discussion...

...who are responsible for determining resource allocation and operational methods in their department or organisation. The ILM Level 4 S/NVQ in Management...

...conjunctivitis, sickle cell anaemia, aches and pains, diarrhoea and vomiting, meningitis, chicken pox, measles, German measles, mumps. How is the course assessed?... Learn about: First Aid...

...The new food safety management system legislation: - the 12 steps in the HACCP process - controls required to ensure food safety - use of a management...

...where necessary Apply the terms "hazard", "risk" and "control" to their work environment and their own FSMP Understand the concept...

...Liaise with enforcement officers. Deliver Basic food hygiene training. Contribute to the design of new premises. Suitable for: It is designed for all those...