Stay Interviews: A Powerful and Low-Cost Employee Engagement and Retention Tool
Training
Online
*Indicative price
Original amount in USD:
$ 145
Description
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Type
Training
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Level
Intermediate
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Methodology
Online
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Class hours
1h
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Duration
1 Day
The "stay interview" is a periodic one-on-one structured retention interview between a manager and a highly valued "at-risk-of-leaving employee" , also Identify five key factors that impact an employee's desire to stay or leave. In stay interview, managers ask standard, structured questions in a casual and conversational manner.
About this course
Identify Five key Factors that impact an Employee's desire to Stay or Leave
Recognize Four Possible "Triggers" that cause the Employee to Consider Leaving
Learn how to ask Probing Questions and Conduct Effective, Efficient Stay Interviews
Survey a List of Eight Retention Actions to Increase Employee's Loyalty and Commitment
Review a sample of Stay Interview Questions and Develop your Own Customized List to ask
Discover how to Develop Stay plans for your Employees and Manage Accountability
Develop a Simple "how-to-toolkit" that Includes who to select, How and when to approach; Interview Formant and how to handle Possible Resistance
CEO's
COO's
VP of Human Resources
Chief Learning Officer
Directors
Project Managers
Operation Managers and Supervisors
Team Leaders
Staff Managers and Supervisors
Human Resources Professionals
Reviews
Subjects
- Approach
- Stay Interviews
- Employee Engagement
- Employee Retention
- Interview Techniques
- Interviewing tips
- Interview Skills
- HR
- HR Training
- HR Practices
Teachers and trainers (1)
Marcia Zidle
Founder, Leaders at All Levels
Course programme
Overview:
The best way to find out what your employees want and how to retain them is to ask them. Ask questions to gauge how you're meeting your employees' expectations. Not just "How's it going?", but specific questions to get specific answers. Explore why these people remain with your company. Why did they join the organization? How well are their objectives or dreams being fulfilled? Which aspects of their work do they enjoy the most? Which do they least enjoy? Are they receiving sufficient opportunities for growth and development? What would influence them to look elsewhere?
In an effective 30-minute stay interview, managers ask standard, structured questions in a casual and conversational manner. It's not a performance discussion but rather a "let me get to know you and your goals" discussion.
The stay interview is an opportunity to build trust with employees and a chance to assess the degree of employee satisfaction and engagement that exists in a department or company. Stay interviews are preferable to employee satisfaction surveys because they:
- Provide a two-way conversation and a chance to ask questions
- Get more in-depth understanding of that employee's current motivation
- Offer managers the opportunity to quickly reinforce the positives and deal with the employee's concerns
Why should you Attend: A recent Harvard Business Review article 'How to Keep Your Top Talent' warns that 25% of your top talent plans to jump ship in the next year.The results for engagement and effort are even more alarming, since about a third of employees surveyed admit to phoning it in at work. That's bad news if you believe that staying competitive relies on the passion, drive and creative energy of talented people.
Many organizations use exit interviews to find out why employees are leaving their jobs. Unfortunately, asking an employee on their last day "why are you leaving?" doesn't provide useful information in time to prevent the turnover. A superior approach is a "stay interview." because it occurs before there is any hint that an employee is about to exit the firm. A stay interview helps managers understand why employees stay so that those important factors can be reinforced. They also signal frustrations that can be nipped in the bud before they drive the employee to start looking elsewhere.
The Benefits of Stay Interviews:
- They stimulate the employee: Most employees are excited simply by the fact that the organization is concerned about their future and that their manager took the time to consult with them
- They're personalized: Unlike engagement surveys and many other retention tools that are focused on what excites a large number of employees, this approach is customized to a single identifiable individual and their wants
- They include actions: Unlike exit interviews, which only identify problems, stay interviews also encourage the parties to identify actions that can improve the employee experience and actions that can help eliminate any major turnover triggers
- They are inexpensive: These informal interviews don't require a budget. In most cases, a half to an hour of a manager and an employee's time are the only major cost factors
Adding stay interviews to your engagement and strategies can help your organization retain critical employees. It's the single best tool you can give managers.
Areas Covered in the Session:
- Identify Five key Factors that impact an Employee's desire to Stay or Leave
- Recognize Four Possible "Triggers" that cause the Employee to Consider Leaving
- Learn how to ask Probing Questions and Conduct Effective, Efficient Stay Interviews
- Survey a List of Eight Retention Actions to Increase Employee's Loyalty and Commitment
- Review a sample of Stay Interview Questions and Develop your Own Customized List to ask
- Discover how to Develop Stay plans for your Employees and Manage Accountability
- Develop a Simple "how-to-toolkit" that Includes who to select, How and when to approach; Interview Formant and how to handle Possible Resistance
Who Will Benefit:
- CEO's
- COO's
- VP of Human Resources
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Staff Managers and Supervisors
- Human Resources Professionals
Stay Interviews: A Powerful and Low-Cost Employee Engagement and Retention Tool
*Indicative price
Original amount in USD:
$ 145