Supervising Others

The Contents of this course consists of 12 Modules:- Module One: Getting Started. Module Two: Setting Expectations -Defining the Requirements. Identifying Opportunities for Improvement and Growth. Setting Verbal Expectations. Putting Expectations in Writing. Module Three: Setting Goals -Understanding Cascading Goals. The SMART Way. The Three P’s. Helping Others Set Goals. Module Four: Assigning Work -General Principles. The Dictatorial Approach. The Apple-Picking Approach. The Collaborative Approach. Module Five: Degrees of Delegation -Level One: Complete Supervision. Level Two: Partial Supervision. Level Three: Complete Independence. Module Six: Implementing Delegation -Deciding to Delegate. To Whom Should You Delegate? Providing Instructions. Monitoring the Results. Troubleshooting Delegation. Module Seven: Providing Feedback -Characteristics of Good Feedback. Feedback Delivery Tools. Informal Feedback. Formal Feedback. Module Eight: Managing Your Time -The 80/20 Rule, Prioritizing with the Urgent-Important Matrix, Using a Productivity Journal, Using Routines and Rituals to Simplify Your Workday. Module Nine: Resolving Conflict -Using a Conflict Resolution Process. Maintaining Fairness. Seeking Help from Within the Team. Seeking Help from Outside the Team. Module Ten: Tips for Special Situations -What to Do If You’ve Been Promoted from within the Team. What To Do If You’re Leading a Brand New Team. What to Do if You’re Taking on an Established Team. Module Eleven: A Survival Guide for the New Supervisor -Ask the Right Questions of the Right People. Go to Gemba. Keep Learning! Module Twelve: Wrapping Up -Words from the Wise.