Supervising People - Complete Course

Module 1 – The New Supervisor

• Why supervisors are needed
• Moving into a supervisory position
• The five functions
• Organisational expectations
• Key responsibilities
• Your team’s expectations
• Common reasons why new supervisors fail
• The key competencies you need to succeed

Module 2 – Supervising People

• The Supervisor and Quality
• Standards of Performance
• How to set standards
• Work allocation
• Providing Clear Instructions
• The key principles of effective monitoring
• What should you Monitor?
• How should you Monitor?

Module 3 –Motivating Your Team

• Motivation and Your Role
• Signs that people are motivated
• The three Components of Motivation at work
• Review of Key Motivation Theories
• Actions of the Motivational Supervisor
• Motivating Your Team and Motivating Yourself

Module 4 – Communication Skills

• Why we need to be effective communicators
• Some problems of communication
• Techniques for Active listening
• Better Questioning
• Communicating clearly
• Planning communications
• How to keep your team informed

Module 5 – Feedback Skills

• Feedback – what is it?
• Why it is important to give and get feedback
• Observing people’s Performance
• Key Principles for Better Feedback
• Giving Effective Praise
• Why Criticising is difficult to do
• Giving Constructive Criticism
• How to Receive Feedback
• Common Feedback Misconceptions

Module 6 – Delivering effective on-the-job training

• The importance of training and developing your team
• Your role in training people
• The three elements of development
• Understanding how people develop
• The stages of training people
• Providing opportunities for development
• The qualities you need to train people
• Telling vs. training
• The basics of learning
• The cycle of training
• Training Tips
• Coaching and the two different styles
• GROW coaching

 
Module 7 – Supervising Difficult People

• Workplace Relationships
• The different personality types you can encounter
• Understanding conflict and its costs
• The ten stages for managing a people problem
• Being assertive
• Working with your “difficult” people

Module 8 – Delegation Skills

• What is it?
• Why Supervisors find delegation hard
• The Benefits of doing it
• The process to follow when Delegating
• Deciding What to and what not to Delegate
• Selecting who to Delegate To
• The steps of delegating a task
• Controlling delegation
• Overcoming you blocks to Delegating
• Overcoming your staff’s reluctance to be delegated to
• What to do when you have a problem

Module 9 –Appraisal Skills

• What is a formal performance Appraisal?
• Understanding the concerns of your Employees
• Your Responsibilities for reviewing performance
• Where and When it should be held
• Structuring the meeting
• Performance ratings
• Accurate Assessment of performance
• Setting better Performance Objectives - Golden Rules
• Encouraging genuine Discussion
• Listening & Questioning Skills
• Offering Constructive Feedback
• Avoiding the common Mistakes supervisors make
• What to do After the review

Module 10 –Managing Your Time

• Why you need to manage your time
• Where does it all go?
• Using a time log
• Planning aids
• Prioritisation
• Dealing with an impossible deadline
• Managing time wasters, interruptions and distractions
• Some Time saving tips
• Using Time management to enhance your career