Supervisory Skills
Short course
In London
Description
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Type
Short course
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Location
London
The course reviews the key roles and functions of the supervisors job. Delegates learn the skills and techniques needed to support effective performance in the job. Delegating, giving feedback, handling difficult situations and coaching are introduced and practised.
Facilities
Location
Start date
Start date
Reviews
Course programme
- Defining the job; the hands off versus the hands on role; identifying alternative styles of management and leadership; firefighting or delegation
- Planning tasks; setting objectives; prioritising goals; managing time; managing resources; agreeing and meeting deadlines; solving problems; taking decisions; accepting and sharing responsibility for achieving the task
- Communicating clearly; giving instructions; delegating effectively; co-ordinating team goals and team effort
- Leading the team; different roles within the team; creating and sustaining morale; motivating staff; handling conflict within the team
- Factors which affect performance; why people achieve; why others fail to meet required standards; evaluating results; improving performance through praise; giving constructive criticism; handling discipline assertively
- Communicating upwards; making requests assertively; negotiating deadlines and specifications; responding constructively to unrealistic demands; making your case persuasively
- Considering your own management style; the effect of personality; avoiding personality clashes; how to manage confrontation
- Am I part of management or a member of the work group? How do I manage colleagues who were my friends before I was promoted? and How do I supervise people who are my friends outside work? How do I handle absenteeism/lateness/a negative attitude to work?
- Participants plan and discuss what they will do on return to work
Supervisory Skills