Supervisory Skills

Short course

In London

£ 840 + VAT

Description

  • Type

    Short course

  • Location

    London

The course reviews the key roles and functions of the supervisors job. Delegates learn the skills and techniques needed to support effective performance in the job. Delegating, giving feedback, handling difficult situations and coaching are introduced and practised.

Facilities

Location

Start date

London
See map
3-5 Crutched Friars, EC3N 2HR

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Course contentThe Supervisors Role
  • Defining the job; the hands off versus the hands on role; identifying alternative styles of management and leadership; firefighting or delegation
Planning and Organising
  • Planning tasks; setting objectives; prioritising goals; managing time; managing resources; agreeing and meeting deadlines; solving problems; taking decisions; accepting and sharing responsibility for achieving the task
Managing the Team
  • Communicating clearly; giving instructions; delegating effectively; co-ordinating team goals and team effort
Team Skills
  • Leading the team; different roles within the team; creating and sustaining morale; motivating staff; handling conflict within the team
Monitoring and Evaluating Performance
  • Factors which affect performance; why people achieve; why others fail to meet required standards; evaluating results; improving performance through praise; giving constructive criticism; handling discipline assertively
Managing Your Manager
  • Communicating upwards; making requests assertively; negotiating deadlines and specifications; responding constructively to unrealistic demands; making your case persuasively
Personal Awareness
  • Considering your own management style; the effect of personality; avoiding personality clashes; how to manage confrontation
Supervisory Challenges
  • Am I part of management or a member of the work group? How do I manage colleagues who were my friends before I was promoted? and How do I supervise people who are my friends outside work? How do I handle absenteeism/lateness/a negative attitude to work?
Action Plan
  • Participants plan and discuss what they will do on return to work

Supervisory Skills

£ 840 + VAT