Supervisory Skills

Supervisory Skills

Successful supervision of a control room team in the modern workplace
demands a varied set of skills. The essential leadership qualities of a
professional supervisor include a good knowledge of civil and criminal
legislation and a sound grasp of communications, planning, problem
solving and conflict management skills.

Course Content:

• Planning and problem solving
• Functions and qualities of leadership
• Team building and management
• Communicating with outside agencies
• Risk assessment and analysis techniques explained
• Reactions to aggression and principles of negotiations
• Resolving staff issues and conflict resolution
• Team management and briefing procedures
• Technical appreciation of CCTV equipment
• Developing interpersonal communication skills
• Preparing and planning for emergency procedures
• Codes of practice
• Documentation
• Collating images of evidential quality and developing audit trails
• Individual and group practical exercises
• Topical law and legal issues
• Health and safety.