Supporting Cisco Service Provider IP NGN Operations (SSPO)

The Supporting Cisco® Service Provider IP NGN Operations (SSPO) Version 1.0 course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course is also intended to help prepare students for the CCNA: SP Operations certification exam. Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.
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Course Objectives
Upon completion of this course, you should be able to meet these overall objectives:
·Describe service provider NGN technology trends and their effect on operational environments
·Describe the various NMS tools available to monitor networks and network devices
·Implement incident (event) management procedures
·Demonstrate fault management procedures
·Describe the configuration management process
·Demonstrate change management procedures
·Identify performance management procedures


Prerequisites
The recommended knowledge and skills that a learner should have for the best learning outcome include:
· IP networking fundamentals; those topics supported by the ICND1 course
· Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
· Troubleshooting methodology knowledge or experience as applied to IP network environments
· UNIX and/or Linux operating system experience or general familiarity
·To locate Cisco courses that cover the listed prerequisites, go to the Cisco Training & Events webpage at

Who should attend
· Support staff
· Service provider network operations center (NOC) Personnel
· Service Provider Engineers
· Service Provider Partners.
Course outlineThe course contains these components:
·Course Introduction
·Module 1: Introduction to the Service Provider NGN and the Operations Environment
·Module 2: NMS Tools and Protocols
·Module 3: Incident Management
·Module 4: Fault Management
·Module 5: Configuration Management
·Module 6: Change Management
·Module 7: Performance Management.
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