Course not currently available
Systems Thinking in Service Organisations
Short course
Online
Description
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Type
Short course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Current management works, but not very well; it needs re-inventing.
Developed by the challenging and often controversial speaker, Professor John Seddon, in association with the University of Derby, this three day course introduces participants to the Vanguard Method, a unique approach to helping service organisations change from a conventional 'command-and-control' design to a systems design.
Discover how public sector services have significantly improved their levels of performance.
See how a financial service organisation achieved a 40% improvement in efficiency.
Find out how a leading utility went from bottom to second in the customer satisfaction league table.
You can choose to submit a portfolio of work and business project for assessment to achieve a masters level award.
You will have the opportunity to engage with managers and professionals from different organisations.
About this course
On this three day programme you will:
Identify scope for improving service, improving revenue and reducing costs for your organisation.
Learn an exciting new approach to improve your business or organisation which challenges conventional thinking.
Apply what you learn to your workplace immediately, increasing efficiency and customer satisfaction.
These concepts are relevant and effective in both public and private sector organisations.
Reviews
Subjects
- Design
- Project
- Systems
- Thinking
- Method
- Conditions
- Certificates
- Assessment
- Organisations
- Business
- Business model
Course programme
Seminar Day 1 - Introduction to Systems Thinking
Topics include:
- Distinctions between conventional and 'Systems Thinking'
- Why 'lean tools' fail to deliver sustainable change
- The Toyota Production System and 'Systems Thinking'
- Introduction of the Vanguard Method
- System conditions as causes of inefficiency
Topics include:
- Understanding variation in demand
- Measuring variation - how you do it
- Turning data into information
- Deciding what to measure
Topics include:
- Influencing others to challenge their thinking
- How organisations learn
- Intervening to solve problems
You'll be guided and supported so you're able to put together a portfolio and business case project. This forms the assessed work of the masters level award.
Additional information
Non-Award - £925
Systems Thinking in Service Organisations