On Target Learning courses

...reviews and PDR's are completed throughout the qualification. How Long Will It Take How long it takes is up to you, you could compete the qualification in a...

...they must have a sound understanding of disciplinary matters. The Workshop includes: Causes for Discipline Counseling Gathering Evidence Interviewing Witnesses...

...between colleagues and thus having an impact on organisational culture. Course Content Distinguish the difference between groups and teams Identify...

...it's the people they live and work with that are all too aware of this behaviour. We aim to address both these types of behaviour by using techniques...

...Handling Difficult Customers Body Language Tone Of Voice Build Rapport Friendly not Friends Greeting Customers Effects of Poor Service Statistics...

...and competencies through activities and discussions. Suitable for: Receptionists Receptionists About The Workshop Receptionists are crucial members...

...About The Workshop This workshop is highly practical to give you the opportunity to apply the techniques covered. It will enable you to develop and improve...

...Endorsed by the Institute of Leadership & Management, the programme is nationally recognised. The course content is designed and delivered to national...