Reception Skills

About The Workshop

Receptionists are crucial members to any organisation as they are the first point of contact for any customers. Creating the right impression is extremely important to maintain and develop good working relationships with existing and potential customers.

Course Content

• Communication skills
• Body language in the receptionist role
• Use of business language
• Professional telephone techniques
• Handling the incoming call, including 'call mapping'
• Listening skills
• Accurate message taking
• Dealing with difficult customers
• Prioritisation and organising the work area
• Practical exercise
• Increased work effectiveness for individuals through better understanding & application of the key responsibilities involved in this job role